Manager, Service Supply Chain

** Hungry, Humble, Honest, with Heart.*
* ** The Opportunity*
* The  
** Manager, Service Supply Chain
** will oversee the daily operational execution, material replenishment, and parameter health of our service logistics network. This role is highly execution-focused, ensuring seamless cross-functional coordination between planning, regional operations, warehouse networks, and external partners. In addition to managing critical third-party service supply chain relationships, this position will directly manage a localized execution team, driving professional development, process accountability, and day-to-day operational alignment.

** About the Team*
* At Nutanix, you'll join a close-knit planning team of five dedicated planners based in San Jose, working alongside our energetic Service Supply Chain team and a Southern California-based manager. Our culture thrives on collaboration and mutual support; we genuinely care about each other's contributions and well-being. This strong sense of teamwork fuels our strategy and execution, ensuring everyone plays a pivotal role in our shared success.

You will report to the Senior Director of Planning, who is committed to nurturing a productive and inclusive work environment. This position offers a fully remote work setup, allowing you to focus effectively on your responsibilities while maintaining a close virtual connection with the team.

** Your Role*
* +  
** Team Leadership & People Management:
** Directly manage, mentor, and develop a team of two direct reports: a  
** Spares Planner
** and a  
** Staff Service Supply Chain Manager** . Establish performance goals, manage workload distribution, and ensure continuous cross-training to remove single points of failure.

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** Replenishment & Inventory Management:
** Execute and audit weekly automated replenishment cycles, ensuring safety stocks, lead times, and reorder parameters are maintained efficiently to meet service-level agreements.

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** Critical Partner Management:
** Manage and govern day-to-day operational performance, SLAs, and collaboration with three critical Service Supply Chain partners:

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** RMA & Return Operations Partner:
** Oversee end-to-end reverse logistics execution and return cycles.

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** Network Inventory, Distribution, and Fulfillment Centers Partner:
** Manage regional inventory placement, warehousing health, and outbound deployment operations.

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** Spares Planning Solution & Roadmap Partner:
** Coordinate technical and operational planning alignments, system health, and future tool optimization roadmaps.

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** Procurement Execution:
** Manage day-to-day administrative purchase order (PO) life cycles via procurement systems (Netsuite & Coupa), including routine approvals, vendor expedites, and administrative tracking.

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** Operational Escalation & Support:
** Serve as the primary operational point of contact for daily dispatch and material shortage escalations, partnering with logistics coordinators to resolve time zone coverage constraints.

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** Cross-Functional Data

Collaboration:

** Extract, track, and advise on key Spares spend, run-rate, and inventory health data inputs to the Finance team to support monthly reporting and the annual budgeting cycle.

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** Metric & Performance Tracking:
** Maintain and update quarterly supply chain operational metrics, highlighting fulfillment trends, lead-time variances, and supplier/partner performance.

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** Serviceability Management:
** Interlock with Engineering and Product teams to ensure spare requirements are met for NPI programs and service spares requirements are factored into product decisions.

** What You Will Bring*
* + 10+ years of progressive experience in supply chain planning, replenishment, service logistics, or inventory management for a technology company

+ 5 + years of demonstrated experience in direct people management and leading professional supply chain personnel is required

+ Strong experience managing complex third-party vendor relationships or 3PL networks is highly preferred

+ Bachelor's degree in Supply Chain, Business Administration, Operations, or a related field

+ Demonstrated success identifying root causes and executing corrective actions (RCCA) to optimize network KPIs and protect service levels

+ Proven background driving continuous improvement, delivering innovative projects that visibly elevate overall operational efficiency

+ Accountability for driving cost optimization with a concrete history of reducing logistical/operational spend

+ Experience implementing strategic roadmap planning and successfully consolidating vendor/partner networks

+ Proven success in broadening partner capabilities and expanding vendor ownership/accountability within an outsourced environment

+  Strong proficiency in enterprise ERP/planning platforms (e.g., Baxter/Prophet, SAP, Kinaxis, or equivalent) and procurement software (Coupa). Advanced proficiency in Microsoft Excel for data tracking.  Exceptional operational focus, leadership and team-building capabilities, strategic…