Vendor Services Specialist

As a Vendor Services Specialist, you will ensure the vendor programs that support our restaurants run smoothly, efficiently, and with excellence. You will partner with internal teams and external service providers to coordinate critical services, maintain operational standards, and support new restaurant openings and remodels.

• Monitor vendor performance and service level agreement (SLA) compliance
• Coordinate service requests between Operations and vendor partners
• Support onboarding of new vendors and distribution of required documentation
• Maintain vendor records, databases, and service documentation
• Track inspections, regulatory services, and recurring service schedules
• Assist with vendor sourcing research and contract administration activities
• Evaluate service requests outside existing agreements and support cost analyses
• Coordinate vendor-supported services for new restaurant openings and remodels
• Identify service issues and help drive timely resolution
• Support process improvements that enhance service quality and consistency

• Competitive Weekly Pay Bonus Program that scales up to 2.5X payout potential based on company results
• 5 weeks PTO
• Flex Weeks
• Paid Corporate Holidays
• Paid Parental Leave*
• 401(k) match $1/$1 up to 4%
• Competitive Medical, Dental and Vision Benefits*
• Short-term and Long-term Disability Benefits*
• Opportunities for Career Development and Growth
• Whataburger Family Foundation - Scholarship Program (dependents eligible) and Hardship Grant Assistance
• Discounted Meals for You and a Guest
• Wireless Service Discounts
• Computer & Software Discounts
• Fitness / Gym Discounts
• Awards and recognition for all you do
• Retirement Celebration Program

• Bachelor's degree or equivalent combination of education and work experience
• Strong organizational skills with the ability to manage multiple priorities
• Ability to build effective partnerships with internal and external stakeholders
• Strong verbal and written communication skills
• Attention to detail and commitment to accuracy
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook
• Ability to analyze information and recommend practical solutions
• Ability to work independently and collaboratively in a fast-paced environment

• Experience supporting vendor management or supplier programs
• Experience monitoring service delivery, service agreements, or operational performance metrics
• Knowledge of contract administration processes
• Experience coordinating projects, remodels, or multi-location service programs
• Familiarity with restaurant, retail, hospitality, or multi-unit operations
• Experience working with vendor management, procurement, or work-order systems

This role is based at the San Antonio Home Office, working on-site Monday through Thursday with remote flexibility on Fridays. You will collaborate closely with leadership, cross-functional teams, and external partners to align capabilities with restaurant realities. The work environment is fast-paced and requires sound judgment, strategic thinking, and strong collaboration skills. Full-time availability is required, with occasional extended hours based on business needs, along with occasional travel to properties, project sites, and external meetings.

Candidates must reside within commuting distance of the San Antonio Home Office.

Whataburger is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, age, or other condition or status protected by law. Whataburger participates in the federal E-Verify Program. For more information go to (Use the "Apply for this Job" box below). E-Verify is a registered trademark of the U.S. Department of Homeland Security.

* Eligibility rules may apply.