Operations Coordinator, Returns

“RLX is truly a one of a kind company that backs up intent with action. Everyday the focus is always on finding solutions instead of focusing on the problems.”

RLX

There is a real person on the other end of every delivery, every relationship, every mile. The work you do here connects to a greater purpose — and so do you.

We invest in the people who show up. Build new skills, take on more responsibility, and find a path that’s actually yours.

This is a team that looks out for each other. We celebrate wins, run through storms together, and make sure everyone knows they’re valued.

From your first day forward, we want you to feel supported — at work and beyond it.

• Health Coverage
• Medical and dental through Cigna, effective your first full month.
• 401(k) with Match
• Auto-enrolled through Transamerica. We match 100% of your first 3%, then 50% up to 4%.
• Paid Time Off
• Three weeks annually to start, with carryover. Five weeks for Directors and above.
• Paid and unpaid leave for new parents, including adoption.
• After 7 years, eligible Extra Milers receive 4 consecutive weeks of paid sabbatical.
• Three paid days a year to serve in your community.
• Care & Faith Support
• Someone to talk to, pray with, or just listen — whatever you need.
• Love Works
• Financial and emotional support for Extra Milers facing hardship.

Our Operations division coordinates every stage of the supply chain — from Final Mile delivery and Middle Mile transportation to freight management and dedicated solutions. The work is fast-paced, the problems are real, and the people who thrive here are the ones who show up, dig in, and keep moving forward.

Every division runs because of the people behind it. Our corporate teams span finance, communications, talent, technology, and more — building the systems, strategies, and culture that make Riverstone work. If you’re passionate about building processes, empowering people, and shaping what’s next, you belong here.

Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

Position Summary

The Returns Coordinator supports the site leader to ensure the execution of operational effectiveness of an individual client location under limited supervision. This position ensures the KPIs are met with the proper planning and scheduling of the distribution services. The Returns Coordinator manages inventory returned to the site at the end of motor carrier routes. The Returns Coordinator will spend most of their time in the office or warehouse maximizing the performance of the site.

• Ethics & Values
• Problem Solving
• Customer Focus
• Drive for Results
• Functional/Technical Skills
• Managing & Measuring Work
• Timely Decision Making
• Composure
• Learning on the Fly
• Interpersonal Savvy

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Adhere to LEAN six sigma principles throughout the warehouse
• Following SOPs for the product return and truck check-in process each day
• Ensuring accuracy with reason codes for each item that is returned to the facility
• Ensuring timely reporting of returns compliance
• Ensuring key performance indicators are met
• Support for activities related to dispatching, routing, and tracking transportation
• Supporting an environment that fosters open and positive team communication
• Building a strong rapport with our Motor Carriers and clients
• Holds Motor Carriers accountable for…