Operations Specialist III, Aerospace & Defense (US) New United States - Remote

Operations Specialist III, Aerospace & Defense (US)

United States - Remote

Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands.

As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission‑critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.

The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time‑critical logistics.

Every ops floor needs a small number of people who can be handed the hardest problem in the queue and trusted to get it right — balancing cost, speed, and customer impact without defaulting to escalation. As an Operations Specialist III, you're that person for your team.

You resolve what OS I and OS II can't, you help the team solve it themselves next time, and you understand the business well enough to make the close calls — which carrier, which cost, which tradeoff — that protect both service quality and margin. For the rare issue that needs to be fielded by someone supporting Ops leadership and account managers directly, you know when to bring in an Ops Expert.

Must be able to perform all responsibilities included in the Operations Specialist II job description, in addition to the following:

• Independently resolve all escalated issues using available resources with minimal to no assistance
• Assist in resolving team member escalations and questions
• Anticipate problems before they surface and act early

• Understand margin versus total cost for an order and apply that knowledge to additional charge approvals
• Balance speed, cost, and customer impact when making big-picture decisions, without defaulting to escalation (e.g., choosing a carrier based on service reliability and error‑rate history rather than the fastest or cheapest option alone)
• Maintain deep, practiced knowledge of the trade, regulatory, and compliance requirements relevant to your assigned sector

• Serve as the go‑to resource on sector‑specific process nuance and edge cases within the team
• Flag SOP gaps and suggest improvements to your supervisor based on frontline experience
• Uphold team expectations by leading through example
• Maintain any certifications required for your assigned sector and stay current on related compliance requirements; assist teammates with related questions

As an OS III, you'll be expected to maintain minimal to no errors or service failures, make sound decisions under pressure, and meet the customer service standards appropriate for this level. Specific metrics vary by sector and will be communicated by your direct reporting supervisor.

• Demonstrated success as an Operations Specialist II, or equivalent experience independently resolving complex, time‑critical logistics escalations
• Working knowledge of margin and cost tradeoffs, and comfort applying that knowledge to real‑time approval decisions
• Deep, near‑expert familiarity with the trade, regulatory, and compliance requirements relevant to your sector
• Track record of coaching or supporting less‑tenured teammates through difficult issues
• Sound judgment under pressure, with a track record of getting ahead of problems rather than reacting to them
• Willingness to obtain additional certifications, where applicable within your sector
• Available for 2 weeks of training in person…