Unattended Retail Associate

Position Overview

Unattended Retail Associate under general supervision of the Manager or Supervisor will ensure efficient and continuous operation of the Dartmouth Dining vending program. The role includes stocking, maintaining, cleaning, and servicing Smart Coolers and associated café equipment while handling, storing, and transporting food and products, consistently meeting food safety standards.

Location:

Hanover, NH.

Schedule:

Tuesday–Saturday, 8 a.m.–4:30 p.m. (Sunday & Monday off). Remote work eligibility:
Onsite only.

• Replenish Smart Coolers with fresh products according to planograms and inventory levels
• Rotate stock to ensure First-In-First-Out (FIFO) freshness and remove expired or damaged items
• Ensure product presentation is neat, organized, and visually appealing to customers
• Monitor product levels and report low inventory or stock-outs to the supervisor
• Conduct basic inventory audits and record restocking data using mobile reporting tools
• Assist Manager or Supervisor in monthly and annual product inventories as needed
• Put away product orders by unloading deliveries, checking for accuracy, and organizing stock in storage areas or vehicle
• Receive and verify inventory shipments, confirming product counts and inspecting for damage or defects

• Wipe down exterior and interior surfaces of Smart Coolers using approved cleaning products
• Remove debris, spills, and expired items to maintain a clean and food‑safe environment
• Clean cooler vents, shelves, and doors regularly to ensure optimal operation
• Maintain cleanliness of the surrounding area, condiment station, and provided microwaves and food service equipment
• Follow health safety standards for food‑safe cleaning procedures

• Perform basic troubleshooting of Smart Coolers (screen resets, jammed door, network connectivity); report complex issues to Manager or Supervisor
• Inspect cooler functionality (temperature, lighting, display screens); report issues to Manager or Supervisor
• Replace minor parts (shelf pins, labels, signage) as needed
• Document service issues as needed for tracking and follow‑up
• Update planograms and stock pars using mobile tools

• Visit all units daily or weekly as needed, prioritizing locations based on restocking needs
• Drive between locations using company vehicles to deliver products, restock storerooms, move equipment, transport other associates

• Interact regularly with students, faculty, and staff in various settings across campus including academic spaces, dormitories, and service spaces
• Ensure coolers are accessible, well‑lit, and presented professionally for a positive customer experience
• Respond courteously to customer inquiries or feedback when encountered

• Demonstrate a commitment to inclusion, cultural awareness through actions, interactions, and communications with others
• Participate in division‑wide CEB initiatives and training, including promotion of the 7 Principles (Empathy, Fairness, Dependability, Inclusivity, Consideration, Vulnerability and Respect)
• Collaborate, when appropriate, on other CEB‑related initiatives within the division and College
• Demonstrate professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all
• Perform other duties as assigned

• High school diploma or equivalency
• Two years of general food service experience
• Must be able to qualify as a Dartmouth Approved Driver
• Demonstrated ability to work in a fast‑paced operation and make decisions under pressure
• Good interpersonal and communication skills to effectively interact with students, faculty, and staff
• Strong organizational skills and ability to shift attention to changing details
• Knowledge of sanitation regulations and policies and ability to obtain a sanitation certification (Serv Safe)
• Knowledge of computer operations and familiarity with remote/mobile data terminals
• Commitment to a positive work environment and excellence in a team setting
• Ability to work nights and weekends as needed or directed
• Ability to work…