Dispatcher, Supply Chain​/Logistics

Company Description Private Fleet Backhaul (PFBH) is a fast-growing third-party logistics (3PL) company that connects underutilized backhaul capacity from private fleets with high-volume shippers. Instead of relying on load boards or transactional spot markets, PFBH focuses on structured, repetitive freight lanes that offer predictability and efficiency for all partners. The company manages every shipment as the sole point of contact, overseeing communication, status updates, transportation management system (TMS) requirements, administrative tasks, and issue resolution.

In 2012, PFBH successfully coordinated over 23,000 loads by leveraging synergies between private fleets and shippers. Team members join a collaborative environment centered on reliability, service, and long-term logistics solutions.

Role Description The Dispatcher role is a full-time hybrid position based in Anderson, IN, with some flexibility to work from home. This role is responsible for coordinating daily freight movements, scheduling and dispatching loads, and ensuring that private fleet partners and shippers are aligned on routes, timing, and requirements. The Dispatcher monitors shipment status, updates TMS records, and proactively communicates any changes, delays, or issues to all stakeholders.

Day-to-day tasks include confirming load details, resolving operational challenges, and maintaining accurate documentation for each shipment throughout its life cycle. The role requires consistent collaboration with internal teams and external partners to support efficient operations and high-quality customer service.

Qualifications

• Strong logistics, transportation coordination, and dispatch experience, preferably within a 3PL or freight environment.
• Proficiency with TMS platforms, scheduling systems, and basic office software (e.g., spreadsheets, email, communication tools).
• Excellent communication and interpersonal skills for clear, timely updates to drivers, fleet partners, and shippers.
• Solid problem-solving, decision-making, and conflict-resolution abilities in a fast-paced operational setting.
• Organizational and time-management skills to oversee multiple loads, deadlines, and priorities simultaneously.
• Attention to detail and accuracy in documentation, data entry, and compliance with company procedures.
• Ability to work both on-site in Anderson, IN and remotely, maintaining reliability and self-management.
• High school diploma or equivalent required; additional education in logistics, supply chain, or business is a plus.