Returns Coordinator - Hybrid Remote

## Returns Coordinator - Hybrid Remote Apply locations:
DC1 Taftville CT:
DC4 Piscataway NJ:
DC6 Solon OH:
DC2 Aberdeen MD:
DC5 San Bernardino CAtime type:
Full time posted on:
Posted Todayjob requisition :
R-32108

The primary function of this role is performing system adjustments accurately during real time delivery release through an extensive and complex multi-system checks-and-balance research process. A Returns Coordinator maintains an open flow of communication between Delivery Managers, Depots, Customer Care, Returns, Inventory Control and WMS Operations, supporting a cooperative Management Team to research, assess, identify and enact systemic, account and inventory corrections.

A Returns Coordinator also audits service route result codes to ensure contractual billing accuracy.
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* Essential Duties and Responsibilities:

*** Identify and perform SAP ER1/EW1 adjustments in real time while auditing delivery and service results using documented release procedures (using SharePoint, Dispatch Track, Bob Link, SAP ER1 and EW1, Outlook)
* Resolve systemic-to-physical inventory inaccuracies through all stages of Supply Chain (including but not limited to distribution, depot and reverse logistics movements)
* Complete manual-override warehouse processes to simulate return, picking, shipping, depot loading transactions for escalated customer issues (held merchandise, go-backs and other critical and time sensitive issues) to increase accuracy/visibility of merchandise and ensure customer satisfaction
* Review and resolve Store/Accounting/Customer Care requests to PGI / PGR documentation
* Sustain advanced knowledge of all distribution, delivery/depot, inventory control procedures and customer account management
* Provide regular feedback to Returns Coordination Supervisor/Manager
* Performs other duties and participates in special projects as required
** Schedule**:
Full time – Typically Tuesday thru Saturday (Possible Monday/Sunday as business needs) 8.5 hour shift, between hours of 11:30am and 10:30pm, Overtime as needed. Flexibility within shift hours is a must.
** Compensation
* * Starting hourly pay at $18.00 - $22.00/hour (Based on experience)
** Preferred

Skills:

*** Ability to time-manage and multitask in a fast-paced environment while maintaining accuracy
* Ability to self-motivate and complete daily task requirements/quotas with little to no direct supervision
* Strong reading skills and verbal/written communication and organizational skills
* Working knowledge of Excel (SAP desired but not necessary)
* Excellent critical thinking and problem-solving skills
* Demonstrated ability to quickly recognize and diagnose trends and patterns in inventory transaction data
* Must be able to work flexible hours determined by the needs of the department including weekends and evenings
** Decision Making Responsibilities:
** Work is performed within documented practices with significant opportunity for un-reviewed decision making. Decision-making responsibilities are under the supervision of the Returns Coordination Supervisor.
** Financial Responsibilities:
** This position will affect customer accounts.  Review and changes to a customer’s account and inventory may be determined by the Coordinator and must conform to guidelines approved by Returns Coordination Manager.
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* Supervisory Responsibilities:

** This position does not have direct supervisory responsibilities.  May provide routine information and support to less experienced staff.
** Training:
** This position will be provided with on the job training in addition to more departmental or Company training as needed.
** ADA

Job Description
** Stand: 8%  Walk: 10%  Sit: 80%  Climb, Stoop, kneel, crouch or crawl: 0%  Lift and/or Move product: 2% (no more than 25 lbs)
**…