FleetShare Specialist

Hooksett, New Hampshire, United States

Position Title: Fleet Share Specialist

Working within one of Merchants Fleets fastest-growing programs, the Fleet Share Specialist plays a critical role in supporting the future of the commercial rapid rental industry. In this role, youll help drive the day-to-day operations of our last-mile rental fleetpartnering with clients, vendors, and internal teams to ensure vehicles are rentable, utilized, and delivered efficiently. Youll be at the center of a fast-paced, evolving operation where your ability to problem-solve, coordinate, and execute will directly impact program success and scalability.

Location: Merchants Fleet Headquarters Hooksett, NH (Hybrid). Typically 1 day per week work from home

• Support the end-to-end rentability lifecycle of fleet assets to ensure vehicles are ready, available, and utilized
• Coordinate key workflows including transportation, vehicle allocation, offboarding, and fleet balancing
• Partner with field teams to support operational execution and deliver strong customer service within assigned regions
• Assist in DSP (Delivery Service Provider) onboarding and enrollment efforts

• Collaborate with internal teams to align maintenance, repair, and readiness efforts that support vehicle utilization
• Work with third-party vendors (including telematics and mobility partners) to ensure smooth operations
• Support title, registration, and compliance-related processes

• Respond to client and driver support inquiries through systems like Five9, acting as a Fleet Share subject matter resource
• Monitor operations, identify issues early, and take action to resolve them quickly
• Track and manage operational activity across systems and tools

• Help identify and document best practices to improve efficiency and consistency across the program
• Provide feedback on trends, challenges, and opportunities to enhance service delivery
• Support cross-functional initiatives that improve scalability and performance

• 1+ year of experience in operations, logistics, fleet management, or account support
• Experience working in fast-paced, deadline-driven environments
• Exposure to transportation, automotive, or logistics industries is a plus

Education: Associates degree required

• Strong communication skills with the ability to collaborate across teams and with external partners
• Highly organized with strong attention to detail and follow-through
• Ability to analyze information, identify issues early, and take action
• Comfortable working across multiple systems and data sources
• Adaptability and a bias for action in a fast-moving environment
• Problem-solving mindset with a focus on outcomes and results
• Proficiency in Microsoft Office; experience with Power BI or similar tools is a plus

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. Youre tired of being told no when you think of ways to improve, innovate, and do things better.

Theres a place for people like you. Welcome to Merchants Fleet.

Weve been around for more than 60 years, but were the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. Thats a lot of responsibility, and why we want our employees to always be at their best.

• Leadership who truly lead and engage with employees
• Real career paths and the tools you need to grow and develop
• A work environment thats encouraging and collaborative

We know employees wont…