Purchasing Coordinator-Hybrid; M​/F Remote

POSITION SUMMARY:

The Purchasing Coordinator supports day-to-day purchasing execution through accurate transaction processing, supplier follow-up, purchase order promise date maintenance, and timely resolution of routine Customer Service escalations. This role helps ensure supplier compliance with shipping requirements, maintains organized issue records, communicates routine updates to internal partners, and escalates non-routine commercial or supply issues to the appropriate Purchasing team member.

• Supplier Shipping Terms, Conditions, and Exception Escalation
  - Monitor supplier compliance with shipping terms, routing instructions, documentation requirements, and applicable purchase order requirements. Track open exceptions, follow up to closure, and elevate unresolved, recurring, commercial, policy-related, or Buyer-owned issues as needed.
• Customer Service Escalation Support
  - Review assigned Customer Service escalations by researching order status, supplier commitments, shipment details, and purchasing records. Provide accurate updates and close requests in accordance with standard work and service expectations.
• Supplier Purchase Order Confirmations and Promise Dates
  - Confirm suppliers have received purchase orders, obtain acknowledgements when required, and maintain supplier-confirmed promise dates in the ERP system. Follow up on missing, outdated, or changed confirmations and communicate updates to affected partners.
• Transactional Purchasing Support, Standard Work, and Improvement
  - Perform routine purchasing data entry, record maintenance, status updates, documentation, and follow-up activities in accordance with documented processes. Identify recurring transaction issues and recommend practical improvements that increase accuracy, responsiveness, and efficiency.
• Other Support as Assigned
  - Provide additional administrative and transactional support based on business needs and workload priorities.

• High school diploma or equivalent required. Additional education in business, administration, supply chain, or a related field is helpful but not required.
• Prior experience in purchasing, supply chain, customer service, order management, or administrative support helpful but not required.
• Strong attention to detail and accuracy in data entry, record maintenance, and transaction processing.
• Ability to research order status, supplier commitments, shipment details, and purchasing records to support issue resolution.
• Clear written and verbal communication with suppliers, Customer Service, and internal purchasing partners.
• ERP system experience, including purchase order maintenance, promise date updates, and basic transaction entry.
• Microsoft Excel proficiency for tracking open issues, follow-up activity, supplier responses, and basic reporting.
• Proficiency with Outlook, Microsoft Teams, supplier portals, or order tracking tools used to communicate updates and manage follow-up activity.
• Ability to follow standard work, recognize recurring exceptions, and elevate issues requiring Buyer or management involvement.
• Reliable follow-through and ownership of assigned issues through closure.
• Strong organization and ability to manage multiple open follow-ups with urgency and accuracy.
• Customer-focused mindset with responsiveness to internal partners and service escalations.
• Process discipline and willingness to identify practical improvements to improve accuracy, responsiveness, and efficiency.
• Adaptability to shifting priorities, workload changes, and routine business needs.

• Days 1-30:
  • Complete Purchasing Coordinator onboarding and become familiar with purchasing standard work, ERP transactions, supplier communication expectations, and escalation channels.
  • Begin supporting assigned routine purchasing activities, including purchase order acknowledgement follow-up, promise date follow-up, supplier status updates, documentation, and record maintenance.
  • Review current shipping terms, routing instructions, and Customer Service escalation processes to understand expectations for issue resolution and supplier compliance follow-up.
• Days 31-90:
  • Independently manage assigned Customer Service escalations by researching order status, supplier commitments, shipment details, and purchasing records, then providing timely and accurate updates through closure.
  • Maintain supplier order acknowledgements and supplier-confirmed purchase order promise dates with a focus on accuracy, timeliness, and…