Remote Purchasing Agent

Responsibilities include providing day-to-day operational support for invoice exception resolution, vendor master activities, IPC support, and ticket management. This role is responsible for ensuring timely follow-up, issue resolution, and continuity of service across internal stakeholders, suppliers, and cross-functional business partners.

The position supports critical activities related to invoice processing, PO exception handling, supplier statement review, vendor master updates, requester communications, and operational reporting. The ideal candidate will bring strong system knowledge, attention to detail, and the ability to manage multiple priorities in a high-volume, service-oriented environment.

• Manage PO value exceed invoice resolution and related escalations
• Follow up with requesters on unresolved invoice issues and delayed responses
• Review credit hold and invoice exception scenarios to determine next steps
• Validate PO balances, invoice details, and related data in SAP
• Research invoice history to identify duplicate, previously paid, or outstanding invoices
• Process PO increase requests in Ariba and support downstream invoice workflow requirements
• Support invoice approvals and exception handling in Read Soft
• Review supplier statements and coordinate follow-up on open items, discrepancies, and revisions
• Support vendor master invoice resolution activities, including issue follow-up and documentation collection
• Validate supplier bank information and coordinate vendor master update submissions
• Obtain EFT forms and required supplier documentation to support accurate vendor data maintenance
• Manage Service Now tickets and support verbal verification requests within required service levels
• Handle IPC vendor master escalations and monitor status through resolution
• Respond to complex operational inquiries and coordinate with cross-functional teams as needed
• Support access-related requests for new hires and coordinate IT issue resolution
• Assist with department communications and stakeholder outreach activities
• Support training coordination and delivery for internal requesters across regions
• Participate in project implementation and operational support initiatives
• Manage shared inbox activities and ensure timely routing or response
• Maintain recurring reports, manual trackers, and performance-related documentation

• Bachelor’s degree or equivalent combination of education and relevant experience
• Minimum of 2 years of relevant experience in accounts payable, invoice resolution, vendor master, procurement operations, or shared services support
• Experience working with SAP
• Strong Microsoft Excel skills
• Strong written and verbal communication skills
• Strong organizational, analytical, and problem-solving skills
• Ability to manage multiple priorities and work independently in a fast-paced environment
• High attention to detail and strong follow-through

• Experience with Ariba
• Experience with Read Soft
• Experience with Service Now or other ticket management systems
• Experience supporting vendor master updates and supplier banking documentation
• Experience handling invoice exceptions, escalations, and requester follow-up
• Experience supporting cross-functional or global operations
• Experience with reporting, training support, and process improvement activities

• Invoice resolution and exception management
• Vendor master support
• Stakeholder communication and follow-up
• Ticket management and escalation handling
• Data accuracy and attention to detail
• Time management and prioritization
• Cross-functional collaboration
• Customer and supplier support orientation

This role operates within a high-volume, deadline-driven support environment and requires frequent coordination with internal stakeholders, suppliers, accounts payable, procurement, vendor master teams, and IT support partners. Success in this role requires the ability to manage recurring operational responsibilities while responding effectively to variable business demands and urgent issues.