Customer Service Agent, CSR, SR

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DSV – Global transport and logistics

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit  and follow us on Linked In, Instagram and Facebook

#Start Here Go Anywhere  #LifeAtDSV

Location:

USA - VIRTUAL - US Arizona

Division:

Solutions
Job Posting

Title:

Customer Service Agent, CSR, SR - 129869
Time Type:
Full Time

POSITION SUMMARY

Responsible for providing and maintaining effective customer service and satisfaction; providing information to resolve customer shipment related issues; interacting with management and warehouse personnel to establish service criteria and meet customer requirements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements
• Follow up with customers and other departments to resolve invoice problems and discrepancies
• Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
• Accurately input into and retrieve information from the system
• Audit air bills for completeness and accuracy.
• Reconcile driver pickup and delivery manifests
• Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
• Record damaged shipments and misrouted freight on applicable reports

The individual in this position must be capable of performing all of the essential functions with or without reasonable accommodation.

REQUIRED SKILLS & COMPETENCIES

This is a senior level position. Proficient with Windows OS, Word, and Excel. Must be able to type 45 WPM. Good interpersonal skills required. High school diploma or equivalent required. Generally, prefer 3-6 years of experience.

WORK ENVIRONMENT

Assignment Complexity - Work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations.

Accountability – Use ability as a skilled specialist in accordance with corporate policies and procedures to complete complex tasks in creative and effective ways.

Impact of Decisions – Errors detectable upon supervisory review. Identifiable impact on corporate operations and fiscal health.

Working Relationships – Regularly interact with peers and management…