Tono | Elk River - General Manager

Address: 18150 Zane St NW, Elk River, MN 55330, USA

Compensation: $60,000.00 - $75,000.00/year

The General Manager is the driving force of Tono Pizzeria + Cheesesteaks, responsible for overseeing all aspects of operations. This role demands a hands‑on leader who excels at building and motivating a high‑performing team with a genuine passion for hospitality and a strong understanding of fast‑casual service. The GM will work closely with the operations team and other general managers to create a seamless and efficient environment that delivers excellent customer experiences while meeting both financial and operational goals.

• Develop and implement strategies to maximize sales through customer engagement, promotions, and quality service.
• Monitor sales performance and adjust plans as necessary to meet and exceed sales goals.
• Ensure that customer satisfaction is consistently high, influencing repeat business and positive reviews.
• Regularly assess local market conditions and adapt the restaurant’s offerings and services accordingly.

• Recruit, onboard, hire, train, and develop staff, ensuring that all team members understand their roles and responsibilities.
• Foster a positive team culture by motivating staff, providing coaching, and addressing performance issues.
• Set clear expectations for performance and hold team members accountable to operational and customer service standards: conduct regular evaluations and provide constructive feedback.

• Monitor inventory levels, order supplies, and manage waste to maintain efficient and cost‑effective operations.
• Implement portion control, proper food handling, and inventory management procedures to keep food costs within target ranges.

• Create and manage labor schedules to ensure staffing levels are appropriate for sales volume while minimizing overtime.
• Ensure compliance with labor laws and company policies, including employee breaks, hours, and overtime.
• Monitor labor productivity and adjust staffing during peak and off‑peak hours.
• Use labor management software (7
  
  Shifts/Toast) to track hours worked and make adjustments as needed.

• Monitor daily, weekly, and monthly financial reports to identify trends, opportunities, and areas for improvement.
• Work with the operations team to develop budgets and financial targets, ensuring the restaurant operates within those guidelines.
• Implement best practices to increase revenue and reduce expenses without compromising service or quality.
• Ensure proper cash management, safe handling procedures, and regular reconciliation of financial records.

• Develop and maintain strong relationships with the local community, customers, local businesses, and organizations.
• Represent the restaurant at community events, sponsorship opportunities, and charity functions to increase brand visibility.
• Engage with customers through in‑person interactions and promotions to build loyalty and increase foot traffic.
• Lead local outreach efforts to support community involvement and build a positive public perception of the brand.

• Must have or be able to obtain a Certified Food Protection Manager (CFPM) certification.
• Strong operational skills in a fast‑paced food service environment.
• Excellent communication and interpersonal skills.
• Strong organizational and problem‑solving abilities.
• Comfortable navigating and leveraging technology to enhance operations and team collaboration.
• Strong command of English grammar for clear communication.
• Ability to speak and write in Spanish (Preferred).
• Experience with Slack and Google Workspace (Preferred).
• Ability to travel between stores/home office or events as needed; may require lifting up to 50 lbs.
• Ability to stand for extended periods and work in a fast‑paced environment.
• Years of
  
  Experience:
  
  2+ years of restaurant managerial experience.
• Education:
  
  High school diploma or GED required; higher education in business is a plus.
• Availability:
  Minimum of 40+ hours, salaried position, in‑store and 5 hours of admin. Requires flexible schedule including nights and weekends.

• Paid time off and holidays.
• Health insurance and 401(k) starting 2026.
• Professional growth opportunities within a rapidly expanding brand.
• Discounted Tono products.