Regional Field Service Manager

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Location:

Chicago, IL (must reside within the region)

Regional Field Service Manager at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

• Medical, Dental and Vision Benefits Effective on Day 1
• 401k Package and Profit Sharing
• Associate Discounts and Community Giveback Programs
• College Tuition Savings Program
• Caring Family Culture Toward all Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
• Family owned for 90+ years

As a Regional Field Service Manager with Benco Dental, your position will oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region. Your role as a Service Manager is essential in ensuring compliance to customer specifications and company requirements, while observing that all functions are completed on time and within budget.

• Exceptional Time Management
• Professional and Positive Attitude
• Computer and Networking Experience
• Exceptional Customer Service, Planning, and Problem-Solving
• Effective Interpersonal and Communication Skills while Presenting and Negotiating
• Field Repair in a Dental/Medical Environment

• Assist, coach, evaluate, and improve performance of regional service/installation technicians
• Collaborate with Regional Sales Manager to achieve regional labor sales goals
• Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
• Hold Service Technicians accountable for responsibilities
• Coordinate/conduct regularly scheduled meetings with all Regional Personnel
• Ensuring high customer service satisfaction rates

• Education/
  
  Experience:
  • Associate Degree in:
    Business or Bio Med Technology
  • 5 Years’ Experience in a Service Industry
  • Previous Management Experience
• Physical:
  • Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
  • Frequently lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 pounds
  • Routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
  • Ability to work in tight spaces
  • Frequent traveling to customer sites (daily) and occasional use of power tools

The base pay range of $95,000.00 to $ represents the low and high end of the hiring salary range for applicants that meet the minimum qualifications. Actual salaries will vary and may be above or below the range based on factors including but not limited to location, experience, and performance. The hiring range listed is just one component of our total compensation package for employees.

Other financial rewards may include bonuses, profit sharing, and Paid Time Off.

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians…