Field Services Manager

Field Services Manager

People Operations Director at Legacy Marketing

Legacy is the leading brand experience agency driving growth through authentic human connections. We bring people and brands together through strategic, creative, and impactful experiences.

Legacy has over 20 years of experience as a creative‑led independent agency, bringing big thinking to life with unparalleled insights, enduring client partnerships, and unmatched executional excellence.

• Oversee agency field marketing programs, managing day‑to‑day operations to ensure goals are exceeded
• Lead and coach a remote team of part‑time field employees, ensuring optimal productivity, accurate scheduling, accurate reporting and high performance
• Maintain and optimize multiple tracking platforms used to measure and influence field marketing activity
• Foster positive team culture and seamless communication between field teams and HQ
• Support recruitment, interviewing and onboarding for both part‑time and contract remote field staff; ideal candidates bring an established network of potential part‑time hires in key markets
• Contribute to the development and management of a comprehensive training program to ensure consistent high‑quality performance across field employees
• Assist in designing and improving operational processes, including inventory management, budget reconciliation, tracking systems and activation reporting
• Manage local and HQ assets/inventory and coordinate shipping of field marketing materials
• Partner with the Account Director and HQ Field team to ensure program goals are met; review event recaps, support regular reporting and assist in developing mid‑year and program wrap reports

• 2–4 years of relevant field marketing experience
• College degree required; focus in marketing, communications, hospitality preferred
• Solid knowledge of the field marketing industry
• Proficiency in Microsoft 365 Outlook, Teams, Sharepoint, etc.
• Experience using PINATA, preferred
• Able and willing to work primarily with a spirits client and represent their best interests
• Developed management, leadership and team‑building skills
• Exceptional communications skills
• Must be 21+ years of age
• Must be available to work non‑traditional hours; able to respond quickly to evening and weekend calls, emails and unexpected situations

• $53,000–$58,000/yr – employee’s pay position within the salary range is based on several factors including education, qualifications, experience, skills, seniority, performance & travel requirements.
• Medical PPO & HMO options, Dental PPO and Vision PPO Insurance
• No‑cost Employee Assistance Program through medical insurance provider
• Company‑provided Life, AD&D and Long‑Term Disability Insurance
• Additional optional voluntary Life, AD&D, Disability and Accident Insurance
• 401(k) Retirement Savings Plan with company match
• 18 PTO days / year with increased PTO accrual rates after 3 years of service
• Paid Holiday Schedule
• Pre‑tax Commuter and Parking Benefit
• Hybrid Weekly Schedule (3 days in‑office/2 days work from home)

Text FSM
733 to 312‑629‑4949 to start your application!