Senior Vice President, Fund Accounting - Institutional Services

Role:
Senior Vice President, Fund Accounting – Institutional Services

Location:

Toronto (Hybrid)  Newpany Join a globally recognized leader in financial services, known for its innovation, stability, andmitment to excellence. With decades of experience in the alternative investment space, this organization offers a dynamic and collaborative environment where professionals can grow their careers and make a meaningful impact. The Toronto office is a key hub for private asset operations, offering both local leadership and global reach.

Your New Role As Senior Vice President, Fund Accounting – Institutional Services, you will play a pivotal role in building and leading a new line of business within the Fund Administration division. This is a strategic leadership position focused on client relationship management, operational excellence, and team development. You’ll work closely with executive leadership and cross-functional teams to ensure seamless onboarding, superior client service, and continuous process improvement.

Key Responsibilities:

Establish best practice protocols and a robust training program for new staff to ensure top-tier client service delivery.

Partner with Client Integration and Operations teams to manage onboarding of new institutional clients.

Maintain and enhance client relationships through proactive monitoring and development of service level agreements.

Collaborate with Executive Management on presentations to existing and prospective clients.

Liaise internally with onshore and offshore teams to ensure operational effectiveness and alignment with client requirements.

Conduct regular client visits to evaluate service quality and identify priorities.

Oversee resolution ofplex client issues in partnership with other Vice Presidents and functional groups.

Supervise adherence to departmental procedures and policies, ensuring strong escalation andplaints management.

Lead client conference calls and manage reporting requirements and deadlines.

Perform continuous risk assessment for current and potential new funds under administration.

Manage staffing requirements, work forecasting, and allocation strategies.

Provide monthly KPI reporting and operational risk updates to clients and executive management.

Actively participate in departmental andpany-wide projects.
This is a newly created role due to business growth, with a clear and structured path to an Executive Vice President (EVP) position.

What You’ll Need to Succeed

Education:

Bachelor’s or Master’s degree in Accounting, Finance, Economics, or a professional accounting designation.

Experience:

7–10 years in financial services, preferably with exposure to Fund Accounting, Product Control, or Operations.

Leadership: 5–7 years managing staff, with proven ability to lead and develop high-performing teams.

Technical Knowledge:
In-depth experience with Fund of Funds structures and exposure to private equity and hedge fund investments.

Client Management:
Skilled in onboarding, relationship building, and managingplex client requirements.

Strategic Thinking:
Ability to lead presentations, collaborate with senior leadership, and drive operational improvements.

Technology:
Familiarity with fund administration platforms or ability to learn quickly.

Travel:
Willingness to travel to U.S. locations (Boston, New York) once or twice per quarter for 1–2 days at a time.

What You’ll Get in Return

Retirement & Benefits: 5% RSP match,prehensive benefits package

Generous Time Off: 25 vacation days + 3 personal days

Hybrid Flexibility:
Work from home 3 days/week

Career Mobility:
Clear progression to SVP and EVP roles

Supportive Culture:
Monthly socials, team-building events, and inclusive celebrations

Global Exposure:
Collaborate with international teams and clients

What You Need to Do Now If you meet all the requirements for this role, please apply quoting reference number: 1120126. Thank you in advance for your interest. We regret that we can only respond to candidates chosen for interview.
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#1120126 - Alistair Houghton