Resource Manager | Remote

* Optiv’s Resource Managers are responsible for the planning and allocation of Services professionals including more complex, multi domain, and multi-vendor resourcing.
* This role requires an infinite amount of collaboration within the Resource Management Office (RMO) organization and across various departments, such as the Project Management Office (PMO), Practice Domains, Practice Areas, Delivery teams, Operations teams and more.
* Possess a deep understanding of Resource Management Best Practices, Project Requirements, Employee Skillsets to Support and Deliver Optiv Solutions, Cost / Gross Profit (Rate cards, Margins, etc.)
* The Resource Managers require both a tactical and strategic mindset to identify opportunities, gaps and areas for improvement.
* Recognize and quantify Optiv’s cyber security staffing needs and co-ordinate the placement of in-house professionals and third-party contractors across multiple Security Services.
* Play a core role in the growth and management of the Resource Management capability, development of its function to improve client and employee experience.
* Facilitate the fulfillment of staffing requests and prioritizing resource requests, working with leadership and other team members to ensure the right staff assignments are made in right time frames.
* Maximize utilization.
* Increase visibility of availability.
* Assess skills/certifications against pipeline, business needs and market trends.
* Support the tactical functions associated with the collection of and maintenance of resource and project data used to support resource management.
* Ensure FTE and/or third-party staffing needs are filled in a timely manner working with Acquisition, Delivery Practices, and third-party agencies.
* Develop career progression plans with stakeholders
* Coordinate candidate sourcing, and interviewing
* Onboarding of subcontractors
* Provide Tier 1 (basic) escalation support.
* Able to provide supervisory backup support.
* Provide process KPI data and metrics.
* Mentor & train team members.
* Solicit vendor performance feedback.
* This person must understand the following activities and why they are being performed. This person will be able to successfully complete these activities with minimal assistance:
* Scheduling* Advise Practice Leaders and other designated business leaders on the identification and assignment of services team members and subcontractors.
* Review schedule data proactively to maintain high degree of timelines, accuracy, and completeness; collaborate with Practice leadership and PMO to address any data gaps.
* Identify, assign and manage the schedules of people to projects based on their skills, previous experience, availability, keeping in line with the projects budget.
* Create and maintain (adding, updating, including adjustments) all resource bookings; this includes future bookings, holiday weeks, pipeline bookings, etc.
* Ensure billable work is evenly distributed across resources.
* People & Professional Development
* Assist and identify opportunities for training and development, by matching skill gaps with project work in conjunction with bench time.
* Facilitate technical screenings between the practice, clients, Subject Matter Experts and candidates.
* Third-party Activity
* Manage the relationship with our third-party vendors, negotiate rates, confirm availability.
* Work with vendor to identify potential subcontractors.
* Help negotiate rates with clients and cost with vendors to protect margin thresholds.
* Onboard subcontractors.
* Provide scoping details to the SOW development team for sub-sow (statement of work) generation.
* Assist with the creation and review of completed sub-sows, aligning 3rd party Sub-sows to primary client SOWS.
* Problem Solving & Escalations
* Escalate potential staffing conflicts, sensitive, or high-risk situations to the Practice leadership team and/or their manager, as appropriate.
* Handle escalations regarding subcontractor performance by working with vendors, PMO and the practice.
* Communication & Collaboration
* Support the Practice and PMO by providing quality resources and to help ensure project timelines and budgets are met.
* Conduct…