Senior Director

Senior Director

Job

234419

Posted

17-Oct-2025

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Transaction Management

Location(s)

Chicago - Illinois - United States of America

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* About the Role:

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* As a CBRE Senior Director, you will drive the growth and expansion of CBRE's Account Management business by supporting teams through operational excellence, client care initiatives, and the CBRE Way, for clients in the greater Chicago and Midwest market. This is a hybrid position, offering a blend of in-office and remote work.

You will directly and indirectly lead and manage a portfolio of accounts and the teams delivering advisory and transaction management services to these accounts. This role involves partnering with Transaction Management teams, Brokerage teams, Advisory geographic leaders, sector leaders and sales teams, alliance directors, and other senior-level managers to ensure the continued growth and expansion of Account Management. This role will focus on supporting the highest level of satisfaction of clients through world class delivery of occupier advisory and transaction management services.

The successful individual will forge highly effective working relationships with clients, the sales and solutions team, accounts, transaction professionals, consulting and other advisory services experts to accomplish geographic and business line objectives.

** What You'll Do:*
* + Partner with executive management to develop and implement strategies that optimize account management for assigned accounts.

+ Serve as subject matter expert on transaction management service delivery and operational excellence.

+ Lead or support initiatives and practices including transitions, transformations, team performance, account model restructuring, and process improvement.

+ Be accountable for the financial and non-financial performance of the accounts and expand revenue opportunities.

+ Understand the business and real estate strategies of your clients and bring enterprise-wide resources to deliver proactive solutions which provide a consistent pipeline of growth opportunities.

+ Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.

+ Coordinate and lead the team's daily activities. Establish work schedules, assign tasks, and cross train staff. Set and track staff and department deadlines.

+ Assist with driving operational strategies, ensuring efficient and effective operations.

+ Direct the business operations activities. Develop partnerships with internal department management.

+ Apply a robust knowledge of multiple subject areas, the business, and key drivers that impact departmental and cross-functional performance.

+ Lead by example and model behaviors that are consistent with CBRE RISE values. Persuade managers and other colleagues to take action while being guided by the organization's functional business plans. Negotiate with external partners, vendors, and customers of divergent interests to reach a common goal.

+ Identify and solve multidimensional, complex, operational, and organizational problems leveraging the appropriate resources within or outside the department.

+ Significantly improve and change existing methods, processes, and standards.

** What You'll Need:*
* + Bachelor's Degree preferred with 8-12 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

+ Real Estate Salesperson license.

+ Highly skilled and knowledgeable at a "master" level in two or more of these major service lines: transaction management, brokerage, portfolio administration, project management, consulting and account management.

+ Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.

+ Ability to lead the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.

+ Leadership skills to set, manage, and achieve targets with a direct impact on multiple departments results…