Director-Center Operations

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The BY YOUR SIDE Director – Center Operations is responsible for providing excellent parent experience to all prospective and current families by ensuring accuracy and efficiency for all communication and documentation from parents and clinical staff. The center Director is responsible for the overall business operations and growth of the Center as they oversee and prioritize clinical integrity and optimal financial outcomes by engaging with staff, families and the community we serve.

The Director – Center Operations in a professional and clinical environment. The employee must regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This is a full-time position; hours of work and days vary based on the needs of clients/business which may be provided through in person and remote work. Occasional evenings, weekend work, and on-call shifts may be required. Regular hours are typically from 8:00am to 5:00 pm., Mondays through Fridays both in center and remote when applicable, and meeting centers key performance indicators (KPI).

• Full Time
• Full benefits package + Pet Insurance
• 5+ Weeks off per calendar year including PTO, Holidays & Wellness time
• 401K with Company Match
• Career Progression program, WE will invest in YOU!
• Monthly Morale Events

Core duties and responsibilities include the following:

• Workforce Management - Create a positive, ethical, and respectful work environment by promoting the company culture through its mission, vision, and values; manage day to day Center staff to include recruiting, staff onboarding, performance management, employee relations, policies and procedures, compliance, culture stewardship, training and development; liaison with support departments to find resolution to employee issues.
• Assist the scheduling team with staffing schedule within the scheduling system; assign caseloads and room assignments among the team to achieve target impact hours for the Center; ensure hours are converted timely and manage attendance expectations.
• Client Onboarding - Lead intake process and onboard new clients and families; ensure insurance approvals are completed and authorizations are updated; manage client and family satisfaction and accountability.
• Business Development - establish new and maintain existing relationships with referral partners (i.e. Clinical/child psychologist, LCSW, PCP, neurologists, etc.); partner with Client Relations and Marketing Teams to develop referral pipeline and goals aligned to target growth projections
• Financial Oversight - Accountable for financial and operational performance of the Center; manage annual Center budget and additional forecast needs; identify barriers to meeting budget goals and create action plans to overcome; ensure client invoices are processed; make effective business decisions based on data analysis, organizational observations, and cost controls.
• Facilities – Ensure appropriate coverage for opening/closing of Center; upkeep and cleanliness/maintenance of Center; management of vendor contracts (cleaning, HVAC, Culligan/water, pest control); ensure all equipment is safe and in proper working condition for clients.
• Manage regular purchasing needs for center
• Uphold and maintain BYS core principles, policies, and procedures.
• Liaison of communication for parents needs and clinical requirements.
• The first line of contact for any parent concerns or needs brought forward.
• Uphold policies regarding attendance, therapy holds, and changes in availability.
• Other duties and/or Special projects may be assigned.

• Directly oversee and manage all intakes through auditing…