Sales Operations Manager

Sales Operations Manager – Johannesburg, South Africa

Company: Redial BPO
Location: Johannesburg, South Africa
Job Type: Full-Time | Management

About the Role:
We are looking for an experienced Sales Operations Manager to lead and optimize our operational processes. This role involves managing human and material resources, ensuring compliance with security and quality protocols, and driving performance through data analysis and strategic planning.

Key Responsibilities:

• Leading high-volume, performance driven sales operations aligned with BPO delivery models
• Upskill sales teams, ensuring consistency, quality assurance and target achievement
• Manage day to day performance through KPI's & sales metrics
• Giving real-time feedback to agents, enabling consistency to exceed conversion and targets
• Conduct performance reviews and remediation plans to improve individual and team outcome
• Foster a high-performance culture and continuous improvement
• KPI management
• Client focused sales delivery
• Supervise training agendas for team development.
• Driving Sales and sales targets in a BPO environment
• Understanding of the sales cycle
• Able to manage and coach sales team
• Support & motivate teams to achieve performance goals

Requirements:

• Education: Bachelor's degree in administrative or human areas (Essential)
• Language: Bilingual (Spanish & English), English level C1 (Essential)
• Minimum 1 year as Team Leader and 1 year as Operations Supervisor
• Minimum 1 year in Sales experience.
• Strong technical knowledge: MS Office, negotiation, problem-solving, data analysis
• Certifications in personnel management, leadership, or project administration (Preferred)
• Availability for flexible schedules, weekends, remote work, and occasional travel

Working Conditions:

• Office-based role in a relaxed environment
• 45-hour workweek, Monday to Friday, flexible between 1:00 PM and 7:00 AM SAST

Why Join Us?
At Redial BPO, we foster innovation and collaboration. Join us to lead dynamic teams and make a measurable impact on operational success.

Apply Today!

If you're ready to take on a leadership role that combines strategy, team management, and operational excellence, we'd love to hear from you.

All suitably qualified applicants will be considered based on their qualifications, experience, and the competencies relevant to the role. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other characteristic protected under applicable law.

REDIAL BPO will never request any form of payment—whether for applications, interviews, or job placements—from applicants. If you are ever asked for payment as part of a recruitment process claiming to be from REDIAL BPO, please treat it as fraudulent and report it to us immediately.