Manager, Solution Engineering

Overview

Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both. For this position, we’re looking for someone who can collaborate with the team in person a few times a month. We are searching for a Manager, Solution Engineering who will support the sales team with discovery calls, RFPs and post-demo activities to positively impact the sales cycles, and provide coaching and team development to assist with the achievement of both team and company OKRs.

There will be regular interaction with various internal teams ensuring overall preparedness from a Solutions perspective.

About Resolver:
Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. We are ambitious in both our mission and our culture.

As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row!

Your day to day – let s break it down!

• Application of Product Knowledge (40%) – Measure of Success:
  Win rates, Time-to-go live on new releases, completion of enablement programs.
• Stays up-to-date with new features, bugs and configuration approaches from product, apps and professional services.
• Works with Application Managers to craft demo scripts, build demo data and demo environments to convey value to prospects.
• Articulates responses to customer questions and RFP functional requirements to ensure appropriate coverage and build confidence in our products/services.
• Prepares demonstrations within Resolver products based on information provided and/or research to meet and exceed a customer’s requirements.

• 40% – Measures of Success:
  Time to prep for demo, sales efficiency.
• Determines key benefits for customers with Account Executives, Customer Success Managers, Executive Sponsors and the Product team.
• Confidently presents Resolver products and services over the phone or in person.
• Manages participants and stakeholders within meetings to ensure adequate time to demonstrate requirements.
• Rehearses and practices ahead of all demonstrations.

• 20% – Measures of Success:
  Team knowledge, ramp time for new hires, coaching and performance plans, feedback.
• Motivates the team to exceed expectations.
• Maintains development goals for each team member and meets with each member regularly to discuss goals.
• Mentors and coaches the team in achieving KR’s.
• Works with the team to advance skills and career progress.

• University or College Degree (or equivalent).
• Experience in technology field is preferred.
• Practical experience in fields that our product support is an asset.
• Leadership acumen with the ability to motivate teams.

• Resolver is one of Canada s Great Workplaces. We invest in Resolverites who will grow with us. We have a comprehensive rewards package to show our team our appreciation for everything they do.
• Health and Wellness Benefits: 100% paid by us for health, dental & vision from day one.
• Professional development: external learning budget, workshops, e-learning, Career Development Program and Coaching Program for managers.
• Vacation: flexible, open accrual; 3–4 weeks on average per year.
• Parental leave: top-up for new parents – 100% for 15 weeks plus 5 weeks for birth mothers.
• RRSP:
  Matching up to 2.5%.
• Flexibility & trust – option to work remote or in-office depending on role needs.
• In the Office – snacks, beverages, and social activities; remote teammates included.
• Salary range: $115,000 - $120,000 plus OTC.

If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. Click below to get the process rolling. We truly appreciate all interest and will reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If you require accommodation during the recruitment process, please notify the applicable recruiter or contact us directly at the email address provided.