Senior Manager, Security; R13784 Remote - MX

Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $19.7 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually.

Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream.

We celebrate and nurture our inclusive culture through our employee resource groups.

The Sr. Manager, Security is responsible for leading security incident management within designated areas, ensuring effective communication, coordination, and resolution of security issues. This role oversees operations related to Workplace Services, managing vendor relationships, access control, and fostering safe work environments. The manager supports investigations into workplace incidents and evaluates security processes to identify risks and recommend improvements. Additionally, they provide leadership and guidance to team members and manage key performance indicators.

The role also involves executing physical security measures across global locations, enhancing employee awareness of security policies, and developing emergency response plans in collaboration with external responders.

• Acts as the incident lead for security incidents within the assigned area of responsibility, ensuring proper communication, coordination, documentation, and corrective actions. Recommends mitigation strategies and drives incidents through to full resolution and post-incident review.
• Oversees Workplace Services operations across assigned locations, including vendor management, office services, access control, facilities coordination, and ensuring safe and efficient work environments.
• Supports and assists with investigations, including workplace incidents, employee safety concerns, and workplace violence related concerns.
• Manages the evaluation and assessment of processes, protocols, and workplace procedures to identify gaps and potential risks to the organization. Recommends and implements improvements to strengthen security and operational resilience.
• Provides day-to-day leadership, coaching, and guidance to Security Operations and Workplace Services team members, fostering a high-performance, service-oriented, and compliance-driven culture.
• Oversees key outsourced security and workplace service vendor relationships, ensuring adherence to KPIs, contract requirements, service levels, and quality expectations.
• Owns operating metric tracking and reporting, including incident volumes, workplace service requests, access control metrics, risk assessments, vendor performance, and SLA adherence. Produces regular dashboards and executive-level summaries.
• Provides daily assistance, operational guidance, and issue escalation support to operators, analysts, reception teams, and facilities coordinators across global locations.
• Leads, manages, and executes physical security and workplace operations across global locations, including access control systems, visitor management, CCTV oversight, emergency response preparedness, and workplace safety initiatives.
• Provides regular updates on emerging threats, risks, workplace safety concerns, and operational vulnerabilities to Security leadership, Risk, and cross-functional partners.
• Creates, conducts, and promotes ongoing security and workplace safety awareness campaigns, ensuring employees understand policies, emergency procedures, reporting channels, and best practices.
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