Immigration Legal Services Program Manager

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?

If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.

At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.

If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war‑torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

World Relief seeks an ILS Program Manager who will lead the Immigration Legal Services (ILS) Program of World Relief Western Washington (WRWW) by providing vision, securing funding and expanding breadth and impact of services according to the WRWW strategic plan. This position will oversee the ILS Team to ensure quality program and service delivery, as well as compliance with agency, community, and funder standards.

This includes staff and intern supervision, grant and budget management, program implementation, interdepartmental collaboration, and coordination of services to immigrants and refugees.

• Staff Supervision:
  • Hire, train, supervise, coach, and evaluate ILS staff.
  • Lead ILS staff in setting appropriate individual and team goals.
  • Provide personal and professional development opportunities and support to staff.
  • Facilitate regular team meetings to ensure quality, team‑based service provision and communication.
• Program/Grants Management and Budget Oversight:
  • Develop annual goals, projections, and performance standards for the program (including applicable grants), and ensure these are met on a monthly, quarterly, and annual basis.
  • Plan and manage department budget, reviewing it on at least a quarterly basis with the Director of Finance.
  • Provide ILS forecasts to leadership, Technical Unit in home office, and grantors on an ongoing basis.
  • Participate in grant writing for renewal grants and grant acquisition activities for new opportunities.
  • Develop and maintain strategic goals, systems, policies, and procedures for ILS Team, within the framework of WRWW’s strategic plan.
• Oversight of Client Service Provision:
  • Provide substantive legal screening to determine clients’ benefit eligibility.
  • Explain immigration benefits and advise clients on best actions to take for their specific case.
  • Assist clients with completing applications for immigration benefits.
  • Represent clients before EOIR, Chief of Mission, Dept. of State, and USCIS, including filing applications, advocating for clients, and correspondence, such as Requests for Evidence (RFE).
  • Perform factual and legal research for personal caseload and in support of other ILS team members.
  • Communicate with clients about important steps, opportunities, and threats related to their immigration situation.
  • Advocate zealously for clients.
• Program Evaluation and Reporting:
  • Complete and submit reports to grantors and WRWW leadership in a timely manner.
  • Perform monthly quality control tasks to ensure accurate reporting.
  • Formally and informally solicit client feedback about service…