Associate Manager, Field Services

Associate Manager, Field Services - Central

Work mode:
Field Based. Onsite

Location:

St. Louis, MO 63101. This is a remote position that requires occasional on‑site visits as needed.

About the role:

Lead a regional team of Field Service Technicians supporting Boston Scientific’s capital equipment and service offerings. Manage daily field service operations, coach and develop team members, handle escalations, and ensure alignment with quality systems, performance goals, and the company’s mission.

Your responsibilities will include:

• Consistently shows a customer‑first mentality and addresses customer and business needs promptly.
• Lead a group or team of employees in the achievement of organizational goals. Guide, coach, direct, and develop direct reports, and if applicable, drive those practices throughout their organization.
• Train, develop, motivate, and day‑to‑day manage Field Service Technicians to support the overall goals and mission of the organization.
• Recruit and retain employees, stimulate productivity, engagement, and performance, and create a positive and supportive workplace environment through skill development.
• Identify performance‑related issues, develop an action plan for improvement, and implement corrective action if needed.
• Assist with escalated complaint coordination of Field Service Technicians.
• Ensure service delivered to customers meets contractual Key Performance Indicators (KPIs) and financial expectations.
• Lead by example to develop a robust continuous improvement culture that supports Boston Scientific’s Quality Policy, Quality System, and the appropriate regulations.
• Communicate expectations to employees and provide timely updates.
• Provide subject‑matter expertise in handling escalated customer calls as needed.
• Conduct Team Meetings to ensure expedient communication of relevant information and foster an open forum for input.
• Stay current on internal work processes, policies, and procedures.

Required qualifications:

• Associate degree in engineering, electronics, biomedical technology, or a related STEM field.
• Minimum of 5 years of experience in field service, technical support, or equipment servicing roles involving the installation, troubleshooting, and maintenance of complex electro‑mechanical systems in customer environments.
• Minimum of 1 year of experience in a direct or indirect leadership role, with responsibility for coaching, developing, or guiding the performance of others.
• Strong verbal and written communication skills, with a proven ability to engage effectively with customers, cross‑functional teams, and direct reports.
• Ability to manage multiple priorities, meet deadlines, and adapt to changing demands.
• Ability to travel up to 75% to support a regional team of Field Technicians, including regular site visits and periodic travel to Boston Scientific’s Arden Hills, MN campus. This is a remote, field‑based role based in the Central U.S. region.

Preferred qualifications:

• Bachelor’s degree in engineering, electronics, biomedical technology, or a related STEM field.
• More than 2 years of experience in a leadership role, with demonstrated success managing field‑based or technical service teams.
• Experience participating in or leading the recruitment, selection, and onboarding of technical or field service personnel.
• Familiarity with regulated industries (e.g., medical device, aerospace, industrial equipment) and compliance‑driven service environments.
• Experience working cross‑functionally with quality, engineering, operations, or commercial teams to drive service excellence and customer satisfaction.
• Prior experience supporting remote or geographically dispersed teams across a regional territory.

Compensation: Minimum Salary: $81,000;
Maximum Salary: $153,900

Boston Scientific is an equal opportunity employer. We are committed to workplace diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, veteran status, age, disability, or any other protected class.