Manager Insurance

Overview

C.H. Robinson is seeking a Manager Insurance who will be responsible for the general, operational, financial, and administrative management of all cargo and legal liability claims worldwide. The Manager Insurance will provide leadership to a team of Claims Representatives by maintaining their own workload of claims while directing the workflow of the team.

At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week in our Rolling Meadows, Chicago office, with flexibility for remote work.

• Review and analyze all incoming cargo claims and assign to the appropriate team member
• Ensure all claims are handled and processed in line with the internal Standard Operating Procedures (SOP) as well as with the requirements of C.H. Robinson’s insurers
• Oversee the handling of complex claim files to ensure proper handling
• Possess a working knowledge of the following:
  • Carriage of Goods by Sea Act (COGSA)
  • Hague / Hague Rules
  • Warsaw / Montreal Protocol Rules
  • 49 U.S. Code § 14706 (Carmack)
• Develop learning tools for team members that drive continuous claim improvement and policy understanding
• Branch training on marine cargo insurance / transport law / marine liability when needed
• Set team and individual objectives and priorities
• Coach, support, and manage the team and individuals to meet and exceed objectives
• Communicate and manage the team to adhere to corporate and branch policies
• Prepare for and lead team meetings
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

• Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction
• Instill professionalism, ensure adherence to policy and procedures, and encourage consistency of process
• Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
• Play major role in recruitment, onboarding, and continuous development of talent
• Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews

• Regularly share industry news, department changes, and process updates to department
• Draft client advisories on relevant trade, market, and regulatory updates
• Provide guidance to employees on how to respond to challenging customer scenarios

• High School Diploma or GED
• Minimum 3 years of supervisory or management experience
• Minimum 4 years of Transit or Cargo Claims handling experience

• Bachelor’s degree from an accredited college or university
• Solid understanding of claims process and industry operations
• Strong analytical skills for evaluating large amounts of information and drawing appropriate conclusions
• Able to communicate at multiple levels, to various audiences, using multiple mediums
• Generate new ideas to improve performance, translating these ideas into practical solutions
• Time management and organizational skills
• Excellent written & verbal communication skills
• Values a diverse and inclusive work environment

Compensation Range: $98,900.00 - $

The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

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