Operations Manager M&E & Heating

Position: Operations Manager M&E & Heating
Operations Manager (M&E / Heating)

Contract Type:
Temporary (3-6 months)

Location:

National coverage - Remote

Hourly rate:
Competitive

We are recruiting on behalf of one of the UK's largest housing providers for an Operations Manager with a focus on Mechanical and Electrical (M&E) and Heating systems. This is a pivotal management role with a national scope, responsible for overseeing the mechanical and electrical assets across the organisation.

Day-to-Day of the Role:

Lead and manage a team of up to four Contract Surveyors, ensuring all M&E assets are serviced, inspected, and repaired in compliance with legislative requirements and best practices.
Monitor and measure team performance in terms of compliance, cost, quality of service, and customer satisfaction to ensure value for money and customer-centric service delivery.
Act as a technical and/or programme lead on specific M&E issues, providing specialist advice and guidance as needed.
Support procurement activities and manage multiple budget lines, ensuring cost-effective contract arrangements and financial compliance.
Conduct life cycle analysis and manage capital work referrals in alignment with strategic planning.
Liaise with key stakeholders including MPs, local authorities, and regulatory agencies to manage expectations and maintain strong professional relationships.
Handle complaints related to contractor activities or service standards, ensuring appropriate response and improvement actions.
Drive team performance through regular meetings, performance reviews, and development opportunities to foster a high-performance culture.

Required Skills &

Qualifications:

Demonstrable experience managing teams in a fast-paced, customer-driven environment, preferably with geographically dispersed teams.
Strong background in contract management with a proven record of maintaining high KPIs and customer satisfaction.
In-depth knowledge of statutory regulations relevant to M&E assets and compliance requirements.
Experience in budget management across multiple streams.
Effective stakeholder management skills, both internally and externally.
Excellent communication skills, both written and oral.
Educated to A level or above, with membership in CIOB, SIBSE, or CIPS, or a Level 4 qualification in a technical or built environment subject.
Desirable:
Experience managing multiple M&E contracts and asset streams within a social housing context.

If you would like to be considered, please do get in touch with Mel Applin @ Reed