More jobs:
Lead Escalation & Service Recovery; Remote
Remote / Online - Candidates ideally in
Singapore
Listed on 2026-02-10
Singapore
Listing for:
Airbnb
Remote/Work from Home
position Listed on 2026-02-10
Job specializations:
-
Management
IT Project Manager
Job Description & How to Apply Below
A leading global hospitality platform in Singapore is seeking an experienced Service Recovery Manager to lead their escalation team. The role involves guiding the team during critical incidents, managing competing priorities, and ensuring top-quality service. You will collaborate with various stakeholders and enhance operational processes while fostering a culture of accountability and empathy. Ideal candidates will have a strong background in crisis management, excellent communication skills, and the ability to influence senior leadership.
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