Business Resilience Manager - Crisis Management; Remote

Overview

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission has been to stop breaches with the world’s most advanced AI-native platform. We’re a mission-driven company that values flexibility and autonomy, empowering Crowd Strikers to own their careers while delivering for customers and communities.

About The Role:

The Manager, Crisis Management, will play a key role in Crowd Strike's Crisis Management program within the global Resilience organization. This role is responsible for developing and implementing comprehensive crisis management capabilities to ensure Crowd Strike can respond to and recover from disruptions, incidents, and crisis events through an all-hazards approach. You will help manage the enterprise-wide crisis response framework, crisis team readiness, and response plan development and maintenance, ensuring leadership and response teams are prepared through planning, training, exercises and continuous improvement initiatives.

This position supports and drives crisis management activities across the organization, collaborates with cross-functional response teams, and serves as a key advisor to leadership during crisis activations.

Location Requirement: This role is open to candidates based remotely in Pacific or Mountain timezones within the United States.

• Crisis Management Program Leadership:
  Develop, implement, and maintain Crowd Strike's crisis management program, including response plans, procedures, and protocols that align with industry best practices and organizational needs.
• Exercise Design & Facilitation:
  Design, facilitate, and evaluate crisis management exercises and simulations to validate plans, build team capabilities, and identify improvement opportunities.
• Crisis Response Leadership:
  Serve as, or provide direct support to, Incident Commander during crisis activations, providing leadership and coordination across response teams.
• Training & Capability Development:
  Develop and deliver crisis management training programs for response team members and executives to ensure readiness and build organizational response capabilities.
• After-Action Analysis:
  Conduct comprehensive after-action reviews following exercises and real-world incidents, track improvement actions through the corrective action program, and ensure lessons learned are incorporated into future planning.

• Stakeholder Engagement:
  Build and maintain relationships with key stakeholders across the company to support cross-functional crisis response capabilities and ensure alignment with business objectives.
• Program Integration:
  Support broader business continuity initiatives including business impact analysis and threat/hazard assessments to align crisis management with other resilience disciplines.
• Continuous Improvement:
  Contribute to the continuous improvement of the company’s overall resilience posture through regular program assessments and implementation of best practices.
• Cross-Functional Collaboration:
  
  Partner with Information Security, Global Security, Corporate Communications, and Enterprise Risk Management to ensure coordinated response capabilities.
• Subject Matter Expertise:
  Provide crisis management best-practice expertise to leadership and stakeholders across the organization.

• Experience:
  
  8+ years in crisis management, emergency management, or incident response, with demonstrated experience as an Incident Commander.
• Crisis Leadership:
  Ability to lead cross-functional teams during high-stress situations and coordinate complex response activities.
• Exercise Development:
  Experience designing and facilitating crisis exercises, tableops, and simulations with realistic scenarios that test organizational capabilities.
• Crisis Communications:
  Understanding of crisis communications principles and stakeholder management, with experience developing messaging strategies during incidents.
• Technology Sector Knowledge:
  Experience supporting crisis management in the technology sector, particularly cloud-native environments.
• Certifications:
  
  Relevant certifications…