Property Claims Manager

The salary range for this job posting is $86,744.00 - $ annually + bonus + benefits.

Pay Type:

Salary
* The above represents the full salary range for this job requisition. Ultimately, in determining your pay and job title, we'll consider your location, education, experience, and other job-related factors, and will fall within the stated range. Your recruiter can share more information about the specific salary range during the hiring process.
* Encova Insurance is seeking a Property Claims Manager. This role will have the option to work a home-based schedule, but you must reside in Ohio.

If you know a current Encova Insurance associate and would like to apply as a referral, please encourage them to submit your referral information before you submit your application. You will receive an email with a direct URL link to the Job Posting of interest. Applying through this URL link will create your referral relationship for our Talent Acquisition Team.
** Unique residence requirements are listed in each job posting, please review closely for details.
** Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes:

Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.
** JOB OBJECTIVE:
** Coach, monitor and direct claims handling activities and staff within the property team. Coach, manage, direct and provide development opportunities for property resolution specialists. Work closely with the Director of Property Claims to execute claims strategies to meet or exceed short and long-term goals, specifically in the areas of leadership development, loss cost management and customer experience.
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* ESSENTIAL FUNCTIONS:

*** Coach, manage, direct and provide development opportunities for property resolution specialists in preparation for future opportunities.
* Effectively communicate and support the claims organization’s mission, strategic vision and the achievement of the overall claims operations objectives.
* Ensure property resolution specialists resolve claims in conformance with applicable company policies, practices, procedures and state Fair Claim Practices acts.
* Provide vision and leadership to ensure claims objectives are met and are in line with the mission of the organization.
* Identify opportunities to apply technology and business processes in innovative ways to reduce costs, improve quality and efficiencies and enhance services.
* Model leadership behaviors, motivate staff and promote a positive work environment.
* Work with the Director of Property Claims to analyze property operations and lead in the development, implementation and continuous improvement of metrics, processes, initiatives, service and overall results.
* Effectively manage the cost containment strategies, expense management and the property team’s expense budget.
* Collaborate with sales, underwriting, actuarial, finance and other stakeholders to ensure knowledge sharing on loss developments and risk exposures and to maintain open lines of communication with those serviced by the claims organization.
* Communicate with agents verbally, in writing and through personal agency visits.
* Develop the property resolution specialists in the property team through direct counseling, field ride-along training, periodic group training and day-to-day discussion of files.
* Monitor and provide feedback on property resolution specialist activities, file quality and results through periodic and scheduled file reviews as required.
* Monitor and coach property specialists in the handling of large losses including assisting with the triage process and field inspections.
* Effectively communicate information pertaining to company procedures, policies and practices.
* Conduct regular associate performance reviews and administer the salaries of all associates in the property team.
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