Director of Divisional Operations

National Veterinary Associates has an exciting opportunity to join our team of talented division leaders, who lead regional multi-site operations for our general practice veterinary hospitals. We are currently looking to add a Director of Divisional Operations overseeing a group of veterinary practices across Minnesota and Iowa. This position can be based out of a home office anywhere in Minneapolis.

National Veterinary Associates is one of the largest and most respected communities of veterinary hospitals in the world, operating nearly 1,000 hospitals in North America, including in all 50 states, and caring for 8,000,000+ animals annually. NVA is backed by JAB Holding, a leading private equity firm. Each person who joins NVA is motivated by our mission to provide excellent, accessible care to improve the lives of animals and the people who love them.

NVA has been extremely successful over its 25+ year history and we’re very excited about our next chapter as we work toward our shared vision of revolutionizing the pet care experience to provide more fulfilling lives for pets, their companions, and our team.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

• Oversee day-to-day operations of 25+ veterinary hospitals with full P&L responsibility of over $70M
• The successful candidate will work directly with the hospitals to improve processes & profitability, including identifying and implementing local growth initiatives
• The individual will build and maintain exceptional relationships with hospital managers, medical directors, and their teams.
• Opportunity to frequently travel in the field to support business decisions, leadership development, and operational efficiency - all critical to success
• Balance the need for preserving each unique hospital culture, while ensuring future positive growth and innovation

The Director will report directly to the Vice President of Operations, Central.

• Multi-site, multi-unit experience including full P&L responsibility, with the ability to adapt to a flexible location management model versus conformity to rigid standardization.
• Demonstrated business acumen and knowledge of staffing, capacity, ROI, budget, margins, service, and product offerings, to implement and drive strategic and relevant operational outcomes.
• Results Orientation as demonstrated by strong business planning skills and the ability to instill a sense of ownership and accountability in organizations. The successful candidate will communicate objectives clearly to their teams; define meaningful performance measures, follow up regularly, and provide coaching and assistance toward meeting goals
• Team Leadership and Collaboration as demonstrated by the ability to build relationships with local management teams, delegate appropriately, use the talents of the team in the best combination, and actively engage the team in collective problem-solving
• Strategic Orientation as demonstrated by translating a vision into actionable plans and activities. The successful candidate will have the ability to contribute to the company’s overall strategy, resolve strategic issues, and help manage operations effectively to achieve objectives
• Commercial Orientation as demonstrated through improving profitability with a focus on revenue, including service mix and pricing, and improving same-store growth/margins
• Time management skills to manage priorities across and within several hospitals; ability to prioritize tasks and opportunities

• 7+ years of strategic operations experience in a multi-unit business model;
  Veterinary, human healthcare, and retail industry experience a plus
• Passion and understanding of the human-animal bond
• Learns quickly and can rapidly absorb new information
• Self-motivated while also expert at coaching and inspiring others
• Willingness to travel up to 60% of the time
• Ability to roll up your sleeves and get things done with enthusiastic participation

The base salary range for the position is between $160,000-$175,000 annually with…