Senior Client Manager-Alight Leave Solutions

Overview

Amazing Opportunity and Great Place to Work!

Our story. At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:
Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of improving lives. Be Alight – act with integrity, be real and empower others.

It’s why we’re driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is a great place to apply your passion.

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About the Role:

The Account Management, Senior Manager manages accounts as the single point of contact for Alight Leave Solutions customers. The Senior Manager manages profitability, loss risk, and growth. Serves as the single point of contact for Alight Leave Solutions customers.

• Developing professional, productive relationships with all account constituents. This includes internal functions including sales, operations, and executives, client personnel, client employees.
• Working closely with the Solutions Delivery team post-sale to ensure a smooth transition from implementation to live.
• Facilitating communications to ensure solid client relations. Addressing client concerns, seeks resolution to issues. Acts as the liaison between the client and internal resources.
• Tracking and managing daily tactical issues. Ensuring customer satisfaction with services provided, resolves operational issues affecting client relations and manages loss risk.
• Developing recommendations for and communicates operations and for client policies and management action.
• Informing client of changes in legislation that affect disability, workers compensation and FMLA management.
• Tracking customer renewal time frames, plans renewal effort according to appropriate timing. Identifying and planning further sales opportunities.
• Escalating issues to senior leadership when necessary. This proactive approach allows for successful intervention and problem-solving at a senior level.

• Experience of 5 years of direct client facing experience or equivalent.
• Sound communication, relationship development, negotiation, and issue management skills.
• Experience monitoring and managing profitability (gross margin); ability to understand financial reports.
• Experience managing customer satisfaction, loss risk, and issues.
• Create and develop sales, renewal and enhanced plans for individual customers.
• Experience in: HR services, outsourcing, business management, disability / absence, and healthcare.

Alight requires all virtual interviews to be conducted on video.

Flexible Working — So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” five years in a row.

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options.

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test.

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