Manager, Wealth Management Operations T500-22694

Position: Manager, Wealth Management Operations [T500-22694]
About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the center of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What You’ll Be Doing (Position Summary):

The Manager, Wealth Management Operations is responsible for leading and managing the Hyderabad-based operations team within Wealth Management, overseeing a large and complex operational unit. This role ensures the seamless delivery of wealth management services by fostering high performance, outstanding client service, and operational excellence.

The Manager is accountable for workflow and resource allocation, employee development, compliance, budget planning, expense management, and risk management. Additionally, the role drives process improvements, enhances service quality, promotes cost containment, and champions a culture of continuous improvement.

By executing these responsibilities, the Manager directly supports CIBC’s global strategic objectives and ensures full compliance with CIBC policies and regulatory requirements.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed (Responsibilities):

Leadership and Team Development:

- Provide leadership and direction to employees by setting clear context, defining accountabilities, planning and delegating assignments and providing performance feedback and coaching in order to meet unit goals, objectives and deliverables.
- Manage the Performance Management & Measurement Process including developing Individual Development Plans conducting interim and annual performance reviews and make recommendations for compensation (e.g. Annual Incentive Plan, Base Salary) to ensure operational efficiency.
- Motivate, coach, train and provide development opportunities to ensure employees can perform at or above the necessary professional standards.
- Monitor and assess employee output to measure progress against unit goals, objectives and deliverables to identify developmental needs of employees and develop action plans to improve performance.
- Provide for the on-going professional development of staff by developing and implementing training and career development plans for continual growth.
- Manage all staffing activities ensuring effective deployment of human resources make decisions and/or recommendations for interviewing, hiring, terminations and transfers to ensure staffing, orientation and promotions are conducted effectively.
- Oversee CIBC’s Recognition Program within own operating unit to communicate program content, inspire employees and recognize/reward achievements of high performing employees.
- Manage and oversee team-building activities with direct reports (e.g. huddles, team meetings) to actively engage staff, encourage team spirit and create a positive employee experience to build team capability.

Operational Management and Process Improvement:

- Oversee department operations and productivity ensuring continuous process improvement for operational efficiency and profitability.
- Manage production needs and activities including resource allocation, equipment (procurement and maintenance), workflow and system operations to ensure operational efficiency.
- Participate in annual planning, analyzing trends and providing recommendations to ensure effective management of resources against volumes.
- Manage, implement and monitor changes and new process/business which enhance the…