Field Operations Manager

The role of the Field Operations Manager is to support the Organization and Group Vice President (GVP) drive operational processes within their assigned stores. The position reports to the Director of Store Operations and works with Home Office Operations leadership to drive overall company priorities and identifies efficiencies with process to maximize the return on the operational investment. The role will project lead assigned initiatives including creating process materials such as Standard Operating Process, Training Guides, and analysis of data to drive profitability.

• Assist, create, and drive Operational Process improvement based on observations and company objectives. Consistently evaluate processes for improvement.
• Partner/Assist with GVP to identify operational gaps or gains.
  • Drive Company Operational Priorities in Zone in partnership with GVP.
  • When needed, deep dive into process and identify efficiencies and opportunities.
  • Align realistic next steps and follow up on actions needed.
• Ensure GVP/RVP understand and implement Operational Process in stores.
• Provide clear and concise coaching that aligns with operational processes and inventory accuracy. Re-educate when needed.
• Create RVP training guides/schedule training visits to inspect roll out of new or refreshed initiatives.
• Foster an environment of learning through RVP refresher training with GVP/Ops Director Approval.
• Provide communication and findings of all visits to GVP/OPS Director focusing on SMART tactics for growth, and recognition of improvement.
• Participate and influence in GVP strategy meeting as a content expert.
• Collaborate and participate in Target Region Strategy Meetings.
• Project Lead:
  Lead and complete high priority projects as assigned by Home Office Operations leadership.
  • Update leadership on project developments weekly/biweekly.
  • Support as content expert and take on assignments within other projects.
• Travel will be scheduled based on current company priorities with ROI planned in advance of each visit.
• Establish and maintain strong working relationships: up, down and across the organization.
• Global Issues:
  Investigate, involve appropriate partners and support solutions to discrepancies in reporting for operational process such as: STH, reverse logistics, markdown executions, WLP, RFID processes, transportation/manifest issues.
• Act to secure sensitive information.
• Support Physical Inventory and inventory accuracy processes.
• Support and drive Safety and Shortage programs.
• Support and foster a diverse and inclusive workplace environment.

Please select from below the expected Contribution Level for this role

Position Contribution Level: Advanced Level

• Bachelor’s degree and/or equivalent years of experience
• Specific Degree:
  Business administration

• Effective communicator (oral and written)
• Motivational coaching expertise
• Ability to balance long- and short-term priorities
• Sound business acumen
• Flexible to adjust to varying expectations
• Must be able to handle confidential information
• Must be able to work independently as needed and execute through others effectively
• Strong skills in PowerPoint and Excel
• Strong understanding of all Store Operational Processes

• Ability to use computer keyboard, standard telephone and other related business equipment
• Must be able to lift up to 72 pounds at floor level and above shoulder height
• Ability to push/pull receiving equipment weighing up to 500 pounds (i.e. rolling flats, z-racks, pallet jacks)
• Ability to sit and stand for long periods of time
• Ability to twist, bend and stoop to retrieve items from floor, shelves, racks and hooks and place items on floor, shelves, racks and hooks
• Ability to work at a safe and steady pace
• Ability to travel 80%-90% of work week

• Supervisor:
  Director of Store Operations
• Supervises: N/A

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