Director of Client Services

Overview

This is a remote role, but eligible candidates must reside in one of the following states: IN, MI, IL, OH, KY, TN, MN, MA, FL, GA, PA. Occasional travel is required once per year for our annual summit in Mishawaka, IN or to client engagements, up to 20% travel can be expected.

The anticipated salary range for this position is $80,000 to $120,000, depending on experience and qualifications, while our internal pay band for this role extends up to $140,000.

Pathfinders, a full-service integrated marketing agency, is seeking a Director of Client Services who can bring clarity, calm, and structure to complex client partnerships. In this role, you won’t just manage accounts, you’ll shape the way client service operates across the agency. You’ll lead a team of account supervisors, executives, and coordinators; ensure the right work gets done the right way;

and build systems that make our delivery consistent, profitable, and friction-free.

You’re someone who thrives at the intersection of client relationships, operations, financial health, and team leadership. You spot risks early, communicate with confidence and steadiness, and create alignment across creative, production, strategy, and leadership. You’re the person people look to when things get messy — not because you jump in and fix everything yourself, but because you know how to coach, direct, and build a team that can deliver exceptional work with clarity and accountability.

This is a role for a builder: someone who likes to develop people, strengthen processes, and design a department environment where clients feel supported, teams feel set up for success, and the work is high-quality, on time, and on budget. If you’re reading closely, tell us one system, workflow, or practice you’ve implemented that transformed how your team operated. We’re always looking for leaders who elevate the work and the people behind it.

What you will do, in greater detail: