Sr Supervisor, Sales Development

Sr Supervisor, Sales Development page is loaded## Sr Supervisor, Sales Development remote type:
Remote locations:
OTFLH:
Florida Home Offices Remote Location, Remote City, FL, 33408 USAtime type:
Full time posted on:
Posted Todayjob requisition :

** Date Posted:
**** Country:
** United States of America
*
* Location:

** OTFLH:
Florida Home Offices Remote Location, Remote City, FL, 33408 USAThe  Sr Supervisor, Sales Development  leads the strategy, performance, and development of the Sales Development Representative (SDR) team. This leader is responsible for optimizing lead qualification processes, improving conversion rates, and ensuring seamless alignment between Marketing and Sales. The  Sr Supervisor, Sales Development  drives operational excellence, coaches SDRs to high performance, and ensures transparency and accountability throughout the lead lifecycle.

This role plays a critical part in accelerating pipeline growth and supporting overall revenue goals.

---Key Responsibilities Team Leadership & Performance Management
· Lead, coach, and develop a team of SDRs to achieve individual and team KPIs.
· Conduct regular coaching sessions focused on call quality, objection handling, messaging refinement, and pipeline contribution.
· Foster a culture of accountability, collaboration, and continuous learning.

Strategy & Operational Excellence
· Design and refine lead qualification criteria, outreach strategies, and handoff processes to improve conversion and speed to lead.
· Partner with Sales leadership to ensure alignment on opportunity criteria, pipeline expectations, and feedback loops.
· Evaluate and optimize workflows, tools, and systems to increase team efficiency and performance.

Cross-Functional Collaboration
· Work closely with Marketing to share insights on lead quality, campaign performance, and audience trends.
· Partner with Sales to ensure timely follow-through on qualified opportunities and transparent funnel management.
· Serve as a communication bridge across teams to ensure a unified understanding of goals, expectations, and definitions of success.

Analytics, Reporting & Forecasting
· Track, analyze, and report on SDR performance, pipeline contribution, conversion rates, and outreach activity.
· Provide data-driven recommendations to improve lead generation, lead handling, and funnel progression.
· Forecast resource needs, expected pipeline contribution, and performance trends.

Process Improvement & Innovation
· Identify opportunities to streamline SDR workflows through automation, CRM optimization, and updated outreach tactics.
· Continuously evaluate best practices in sales development and implement improvements that enhance results.
· Drive initiatives that elevate lead follow-up quality, speed, and consistency.

---Key Performance Indicators (KPIs)
· Team Productivity:
Number of leads contacted, number of outreach sequences executed.
· Lead Conversion Rates: % of qualified leads passed to Sales.
· Pipeline Contribution:
Revenue-qualified opportunity volume created by the SDR team.
· Time to First Contact:
Average response time for new leads entering CRM.
· Sales Accepted Lead (SAL) / Sales Qualified Lead (SQL) quality:
Acceptance rate and downstream conversion impact.
· Coaching and Engagement: SDR performance improvement over time, retention, and readiness for internal mobility.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team…