Facilities Project Manager

About the Team

Our Real Estate team takes on the task of finding and managing over 1,600 stores, DCs, and offices. Their scope is pretty big, as we are a multi-national retailer with over 1,600 leased stores, offices, and distribution centers in the US, Canada, Puerto Rico, and Hong Kong. The team also supports new store growth through market analysis and research with the industry’s best data resources and analytical tools.

In addition to supporting the stores, we work directly with the Real Estate Legal, Facilities, New Store Construction, and Finance teams.

Collaborative Work Environment:
At Pet Smart, teamwork and connection are core to how we thrive. This role is based at our Phoenix Home Office, with an expectation of working a minimum of four days in the office each week. In a standard work week, associates may work up to one remote "flex day" (with leader approval). Our hybrid approach is designed to foster strong collaboration while also supporting flexibility and individual success.

The Facilities Project Manager is responsible for continuously identifying opportunities to improve policies/processes and to enhance efficiency and exceed reactive repair expense control objectives. The Facilities Project Manager also delivers performance and execution of the 3rd party facility administration and national repair vendor teams through management of contract SLAs, setting and measuring overall performance metric expectations and training account team associates and leaders to exceed facilities repair and maintenance requirements.

This role provides 24/7/365 after hours/weekend and Facilities related critical incident support for field, internal and external vendor partners.

• Accountable for developing and implementing processes and overseeing projects to help control over $30 million in facility repairs and maintenance.
• Responsible for work order system data integrity including asset management, warranties, dispatch guidelines and dark/closed locations.
• Leads vendor management, training initiatives, and process enhancements to optimize repair and maintenance operations—ensuring cost efficiency and consistently exceeding service level expectations across the business.
• Reviews/approves service requests over $1,000 in the work order management system.
• Analyzes data and identifies replacement, repair, and maintenance challenges; shares opportunities with the team to research, test and measure and improve facilities programs.
• Facilities team liaison for other business partners such as LP Safety, Risk Management, Property Management, Construction, Pets Hotel Operations, Salon Services and Store Operations departments regarding Critical Incidents and Crisis Management.
• Assists and educates store managers and field leaders in managing their building, equipment repair, maintenance services and budget.
• Provides escalation support; is the point of contact for PHO partners, stores, and field leaders as it relates to facility vendor service levels and issues that arise after hours, weekends, holidays, and critical incident/disaster response (24/7/365 support).
• Develops, reviews, and approves disaster/critical incident project scopes with vendors and communicates all project aspects; ensures daily follow up with the store management team.
• Partners with internal partners, field, and regulatory agencies to complete repairs and provide documentation to meet inspection requirements.
• Develops and improves processes and training documents for the department, our vendors, and our store/field partners.
• Responsible for internal and external Facilities Fetch/SharePoint sites; this includes developing and managing content from various sources with team members.
• Responsible for proactively communicating with all business partners to ensure facilities repair processes are being followed to provide a clean and safe shopping experience for our customers and pets.
• Manages and directs vendors to complete reactive and scheduled projects; including but not limited to Roof Sweeps, Bunker remodels, Tenant Improvements, landlord requests and large‑scale reactive…