Supervisor Inside Sales Outbound

Kinetic provides high-speed broadband Internet, phone service, and Digital TV packages to residential customers as well as products and services for small, medium, and large businesses, and government agencies.

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The Residential Inside Sales Supervisor is responsible for driving revenue within the organization. In this position you will motivate, mentor and coach your team to exceed sales quotas and deliver a great customer experience.

Kinetics Outbound Supervisors are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States.

This position is a work from home opportunity and can be filled remotely anywhere within the country.

Work hours Mon to Fri, 12pm - 9pm ET, Sat's, 9am to 6pm ET, Off on Sun and either Wed or Thurs.

• Coach and mentor a team of Residential Outbound Sales Executives
• Consistently drive the team to meet and exceed weekly, monthly, and annual sales quotas
• Monitor key call performance indicators to ensure agents are meeting expectations
• Drive morale through team huddles to recognize performance, set goals and motivate team members
• Conduct agent coaching sessions focused on improving agent sales strategies, following calling scripting, overcoming objections, closing a sale etc.
• Work directly with management to set goals, improve process, and grow our sales team
• Develop reps through weekly coaching sessions and performance evaluations
• Actively engaged in rep development by participating in the Leadership Development Program
• Identify opportunities to improve processes and best practices

• Experience leading and motivating a team to foster teamwork and exceptional customer service.
• Able to coach others to improve sales and productivity.
• Exceptional written, oral, and interpersonal communication skills.
• Ability to analyze and solve problems.
• Outstanding time management and organizational skills.
• College degree and 2-4 years job related experience (customer service and sales experience); or 6+ years equivalent related experience; or a combination of education and related experience required.
• Experience managing an outbound sales team, preferred.

Standing Occasionally: 0-33% | Walking Occasionally: 0-33% | Sitting and Stationary:
Continuously: 67-100% | Bending:
Occasionally: 0-33% | Crouching:
Occasionally: 0-33% | Carrying:
Occasionally: 0-33% | Reaching:
Occasionally: 0-33% | Lifting
-Lowering >1-15 lbs:
Occasionally: 0-33% | Repetitive Hand Action:
Medium Dexterity:
Continuously: 67-100% | Fine Manipulating:
Frequently: 34-66%

Hearing:
Continuously: 67-100% | Near Vision:
Continuously: 67-100% | Far Vision:
Occasionally: 0-33% | Peripheral Vision:
Occasionally: 0-33%

Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier

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• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving…