Provider Relations Sr. Manager - Cigna Healthcare - Remote

** Candidates who reside within 50 miles of the following locations may be asked to work in person three days per week:
Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.
**** In order to support the business (CO, UT, WY and NM), we plan to consider candidates from the Mountain, Central or Pacific Markets/Time Zones
**** Overview
* * This position is a high functioning role with management and strategic planning responsibilities of provider services to include medical US Commercial, and IFP. This includes leading a team of focused individuals accountable for the overall provider service model and provider experience by working in collaboration with matrix partners to drive a culture of service excellence. They are responsible for developing and executing on strategic planning solutions that drive providers, customers and product success.

This role actively participates in local market planning discussions to strengthen Cigna’s strategic positioning; provides input on progress and makes recommendations for improving provider, sales and employee outcomes.
** Responsibilities
* ** Direct supervision to a diverse team of external facing team members supporting commercial healthcare, and IFP.
* Accountable for the end-to-end Provider experience across all products in assigned market to include commercial, and IFP.
* Works closely with Contracting Leads, Network Operation Leads, Market Medical Executives, and Sales to build local market provider relations strategy driving provider experience and HCP index.
* Identifies and recommends opportunities (financial, clinical and operational) for Provider engagement enhancements to the local market leadership team
* Creates and manages local market action plans that drive annual initiatives to increase provider satisfaction base on survey results, competitive intelligence, etc.
* Ensures team creates, executes and manages strategic and corrective action plans for their aligned book of business.
* Proactively identify new opportunities and risks for Providers at local market level and drives resolution
* Coordinates all budget and expense management activities through effective planning, monitoring and forecasting
* Develops and participates in presentations to existing and prospective providers and/or clients
* Serves as a HCP advocate internally with matrix partners as well as with external provider associations
* This position will be responsible for the ongoing development of staff including providing feedback, coaching and ongoing development.  Additionally, this position is responsible for building and fostering relationships with matrix partners while driving toward issue resolution.
* Collaborates with Communications Team on internal and external communication needs
* Leverage provider relationships to execute market strategies
* Responsible for ongoing Provider orientation and training
* Convenes local market Office Manager Advisory Council (OMAC)
* Delivers on regulatory and compliance timelines
* Responsible for capturing, documenting, and sharing local market competitive intelligence                 
** Qualifications
* ** Bachelor’s degree or higher strongly preferred or equivalent work experience required in business, health care management or related field experience.
* 5+ years in health care service delivery, network development or contract management role highly preferred.
* Possess strong leadership skills with a proven successful track record in managing and developing people in a matrixed organization is required.
* Builder of Network Value:
Strong producer and drives network initiatives to ensure operating targets are achieved to position Cigna's networks as the network of choice by providers and customers.
* Role Model & Coach:
Fosters a competitive environment internally and serves as a role model and coach to direct reports and other employees seeking career development required.
* Extremely knowledgeable of health plan administrative and operational requirements.
* Problem solving skills including the ability to systematically analyze complex problems.
* Work in a highly matrixed environment. Ability to multi-task, shifting effectively among…