Operations Manager - Night Shift

Fox Trot Aviation Services is seeking a consistently hard-working 3rd Shift working Operations Manager based at Springfield Branson National Airport (SGF) who is committed to reliable quality service, cost management, and building a rock steady team.

Foxtrot provides members of the aviation industry with top‑of‑the‑line aircraft detailing, line service and facility cleaning services. We service a wide variety of aircraft and facilities both large and small!

This position will require an open and flexible work schedule 7 days a week that includes weekends and some holidays.

The Operations Manager (OM) is a critical role responsible for maintaining a culture of safety and operational excellence at their jobsite. The OM is tasked with overseeing all safety measures, scheduling, staffing, supply management, documentation, quality control, training, and client communication. The OM must enforce safety policies, manage daily operations efficiently, and ensure high‑quality service delivery. This role requires frequent interaction with the Safety Department, accurate documentation, proactive problem‑solving, and a strong commitment to continuous improvement and team management.

1–3 years management or supervisory experience preferred, be willing to perform very physical work, and have open schedule availability.

• 1) The role is responsible for reliable quality service for our customers (75% cleaning work/25% office work). This means leading cleanings on a daily basis to successful customer sign off and Fox Trot standards.
  • a. Lead cabin cleanings to a very high level of detail in the cockpit, galley, lavatory, and passenger seating area
  • b. Clean the exteriors of aircraft, sometimes outside and in inclement weather
  • c. Some locations are required to clean facilities to a high level of detail
  • d. Ensure quality control by performing cabin walks on every aircraft to the checklist standard
  • e. Organize the team to maximize each labor hour and clean most effectively
  • f. As the work is going on, ensure safety is upheld to the highest standards
• 2) Maintain Cost Metrics and Paperwork to ensure profitability and compliance.
  • a. Ensure a weekly and monthly staff schedule (from 5 to 15 team members) which aligns with Fox Trot labor metrics (training will be provided)
  • b. Ensure the team has enough hours at work to retain them
  • c. Keep full records of badging complaint with airport rules
  • d. Fill out HIT forms as hazards are identified
  • e. Complete online forms and upload signed do lists throughout the night
  • f. Take stock inventory and place orders with the logistics manager
• 3) Build a rock‑steady team, with strong communication and collaboration with the home office.
  • a. Maintain positive, daily communication with the team
  • b. Set elevation goals (development plans) for each team member with the help of leadership
  • c. Train team members in quality work, checklist use, and safety
  • d. Work with the back office to post ads, then interview and hire team members based on our 5 values of GRIT, Solidarity, Client Focus, Safety, and Accountability. Work with the back office to ensure timely badging and onboarding
  • e. Complete disciplinary forms to document employees
  • f. Advocate for raises for quality team members
  • g. Helps other teams and drives to other locations to ensure network wide strength
  • h. Maintains the company vehicle if necessary
  • i. Uses Divvy to upload receipts for expenses generated through the month

Success metric is high cabin scores and high internal and external quality audit scores.

Success metric is twofold:

• 100% closeout form, checklist, and debrief form compliance
• Labor metric adherence within tolerances on the pulse sheet
• Build a rock‑steady team, with strong communication and collaboration with the home office.

Success metric is less than 35% annual full‑time turnover at the location.

The Operations Manager reports to the Program Manager. The Operations Manager works with the Aviation Supervisor and leads at the location to ensure 7 day per week coverage for Fox Trot’s Clients.

• 1) Lifting up to 50lbs, bending, and twisting
• 2) Cleaning to a high level of detail up to 8 hours per day
• 3) Medically cleared to operate heavy…