Director of Premier Services; Remote

Based in Nashville, Tennessee, Mosaic Consulting Group helps businesses of all sizes and across all industriesleveragetheir investment in UKG HCM & WFM Technologies. We are more than a consulting company; we are a highly skilled team delivering value and exceptional service to our clients. Every day we strive to live up to our promise:
Make a difference and inspire confidence.

Thanks to our commitment to exceptional client service and a thriving team culture, Mosaic has earned recognition on the Inc. 5000 list for four consecutive years, is a certified woman-owned business, and has been certified as a Great Place to Work for five years running. In 2025, we were honored to be named one of the Best Workplaces in Consulting & Professional Services™ and proudly recognized as the 2025 UKG Partner of the Year.

Due to our rapid growth, we are looking for a remote Director of Premier Services to join our team.

As our Director of Premier Services at Mosaic,youwouldbe accountable for all things people on the Premier Service steam. In this role, you wouldstrategize onteam training and development, career pathing, capacity planning, resourcing, and pre-sales estimation process.

Whatyou’lldo:

• Oversee a team of consultants and Premier Services Leaders within the areas ofHCM (Pro),Workforce Management, HRO and Ready
• Provide accountability to drive the team’s overall organizational health, revenue generation, and team utilization
• Work with the People & Culture team on training and development programs that drive self-managed, cross-trained employees, and align skills with market demand
• Collaborate with VP ofManaged
  
  Services,Strategic Client Advisorsandother Managed Services Directors on reliable capacity planning and forecasting models
• Devise staffing model that allows flexible capacity for scalability through cross-training, gig employees, etc.
• Partner with Sales and Marketing to provide proper enablement and support to meet CompanyKPIs
• Model and promote Mosaic’s Service Vision to foster an organization known for outstanding customer service.
• Drive continuous improvement and process simplification in all areas of Premier Services by leading the setup of governance, qualitycontroland SOPs.
• Identifyopportunitiesfor automation, and AI to scale operations and increase Managed Services value.
• Determine solutions that support our team members, our company, and our clients’ needs.

Howyou’llbe measured:

• Positively impact Mosaic brand and culture both internally and externally.
• Buildand motivatea team through hiring, skill development,removing underperformers and transparent leadership.
• Achieves teamwideannual
  
  KPIs,revenuetargetsand strategic department goals.

What we offer you:

• Ability to make a significant impacttoour team and culture, while learning the ins and outs of a small business
• A competitive salary with 20% bonus potential
• An award-winning company culture in a flexible, remote environment

What makes you successful:

Need tohaves:

• Bachelor’s degreein a related field,or equivalent work experience
• 8-10+ years of Professional
  
  Services experience
• 3-5 years of Managed Services experience
• Experience building, leading, and motivating a high growth, fast-paced services organization within the HCM industry
• Ability towork fully remotely andtravel as needed

Nice tohaves:

• UKG experience strongly preferred

Equal Opportunity Employer
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