Remote Service Center Manager – Member Experience
Beavercreek, Greene County, Ohio, USA
Listed on 2026-02-18
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Management
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Customer Service/HelpDesk
Universal 1 Credit Union (U1) is a not-for-profit financial institution that exists to create personal, community and financial wellbeing. Our way of life is centered on being Trustworthy, Friendly, and Reliable.
U1Purpose:
Working together on your journey to financial empowerment.
U1 Mission: Where U Come 1st!
U1 Vision: Beyond What You Expect Position
Purpose:
Oversee the delivery of a full range of services to members and ensure that members are effectively and professionally served following the U1 Values. This includes product and service support, making appropriate referrals, performing transactions, handling balancing, and providing excellent member service. Responsible for service center operational efforts, such as following established policies and procedures, ensuring members are promptly and professionally served, and cross-selling credit union services.
Responsible for service center leadership, which includes execution of the strategic plan, operations initiatives, and achieving service center goals.
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