Director, Client Solutions; Remote

About the Position

The Director of Client Solutions has ownership and accountability for all activities related to the execution, implementation, and success of assigned accounts. The DCS will listen carefully to clients and deeply understand their business to deliver value, drive operational improvements, and innovate on their business to drive growth and grip. This role will articulate the value MLS (Momentum Life Sciences) can deliver to confidently upsell new product offerings, have a strong ability to make decisions in ambiguous situations, and have outstanding interpersonal skills to juggle multiple priorities.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to build Sr. level relationships. Engage and influence at a senior level with confidence and a strong ability to network and build relationships across all levels of the organization. Providing client oversight, engagement, management, and ongoing communication

• Ability to deeply understand a clients' business and articulate the value MLS can deliver through analyzing and packaging data to deliver a compelling value story; data minded with ability to build and implement a measurement strategy that consistently communicates value and evaluates the project against the objectives

• Intellectually curious demonstrating a strong ability to ask the right questions on your feet, always looking for ways to improve and innovate on our offerings, and confidently upsell new enhancements to grow the business

• Persistent & resilient displaying personal conviction, ownership, and sense of urgency to deliver results

• Ability to independently make decisions in the most ambiguous situations. Responsiveness to client needs; fast is better than slow; energized by new challenges and rallying others to seize the opportunity

• Accountable to review and monitor sales forecasts, management fees, hour tracking, and utilization to ensure client goals are met within budget

• Develop scope of services and communicate with clients around statement of work, budget, and any additional fees associated with the project;
  Responsible to oversee project management of all brand/network initiatives which includes meeting regularly with the project team to understand status, barriers, creativity solve problems, etc.

• Responsible to run effective kick off meetings and regular progress update meetings with applicable internal stakeholders

• Responsible for directing Project Managers on job-specific metrics and goals

• Departmental responsibilities to include interviewing, training, managing, coaching, and evaluating staff

Other duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Bachelor's degree with minimum 7 years of related agency and life sciences experience

• Agency, life sciences, and/or healthcare account management
• Ability to flex up and flex down as needed
• Demonstrated experience in retention and growth of accounts
• Proven experience with data analysis
• Strong financial acumen
• Excellent communicator with presentation experience to multiple audiences
• Proven adaptability to changing business demands and product relevance in a fast paced environment
• Team and solution oriented
• Detail oriented, highly accurate, and strong organizational and customer service skills
• Highly adaptable, flexible, and ability to prioritize multiple tasks while working in a fast paced environment
• Leadership or supervisory experience
• High learning agility
• Advanced knowledge of Microsoft Office