Hayward: General Manager

Team Outsider is seeking an exceptional General Manager to lead our Hayward campground. This is a high-ownership, on-site leadership role for someone who thrives in the day-to-day rhythm of campground life — leading teams, delighting guests, running strong operations, and creating the kind of experiences families remember for years.

This role is ideal for a hands‑on hospitality leader who knows how to balance guest experience, people leadership, and business performance — and who believes that great operations and great fun go hand-in-hand.

Own the overall success of the Hayward campground by leading day‑to‑day operations, developing a high‑performing on‑site team, and delivering exceptional guest experiences that drive loyalty, revenue, and profitability.

The General Manager is the on-site leader responsible for bringing the property’s business strategy to life through disciplined execution, high-energy hospitality, and a robust activity program — ensuring the campground runs smoothly while creating unforgettable moments for guests.

An A-player in this role consistently delivers strong results across the following areas:

• Deliver a consistently excellent on-site guest experience, from first phone call to check-out
• Ensure hospitality standards and phone scripts are executed with care and consistency
• Lead a fun, well-organized, and engaging activity program that guests look forward to throughout the season
• Train and motivate the team to create memorable moments and earn outstanding guest feedback

• Recruit, hire, and develop a fully staffed on-site team
• Provide ongoing coaching, feedback, and development that builds capability and accountability
• Foster a positive, inclusive, and high-performing team culture rooted in hospitality and teamwork

• Own day-to-day financial performance of the campground, including labor, expenses, and revenue drivers
• Make thoughtful, data-informed decisions that balance guest experience with business outcomes
• Partner with the Campground Operations Coach to execute the property’s business strategy

• Execute daily operations in alignment with established processes and standards
• Maintain compliance with all Home Office systems, policies, and procedures
• Plan and complete capital projects on time and within approved budgets

• Use the property’s POS system (K2 or Campspot) to manage reservations, reporting, and operational insights
• Come prepared and actively engaged in weekly leadership meetings
• Use available tools, playbooks, and Home Office support to solve problems efficiently

• Take pride in caring for the campground as a long-term asset
• Proactively identify and address operational risks, safety concerns, and misuse of property

• Hospitality & Operations Leadership:
  Strong command of on-site operations in a guest-facing environment
• Activity-Driven Experience Design:
  Understands that fun is a core part of the guest experience and business success
• People Leadership:
  Builds trust, sets clear expectations, and addresses performance with confidence and care
• Financial Acumen:
  Comfortable managing budgets, labor, and property-level financial tradeoffs
• Execution & Follow-Through:
  Organized, detail-oriented, and reliable in closing loops
• Problem-Solving & Resourcefulness:
  Uses available tools and partners effectively to resolve issues

• At Team Outsider, how results are achieved matters just as much as the results themselves. This role requires someone who:
• Takes ownership and accountability
• Communicates clearly, respectfully, and professionally
• Leads with integrity, humility, and optimism
• Embodies Team Outsider’s values:
• Put the team first
• Deliver WOW hospitality
• Practice gratitude
• Be resourceful
• Get better every day
• Give back

• Prior experience leading hospitality, campground, RV park, or similar on-site operations
• Proven ability to lead and develop frontline teams in a seasonal, guest-facing environment
• Experience managing or influencing…