Business Resilience Manager - Crisis Management; Remote

Overview

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward.

We’re also a mission-driven company. We cultivate a culture that gives every Crowd Striker both the flexibility and autonomy to own their careers. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

The Manager, Crisis Management, will play a key role in Crowd Strike's Crisis Management program within the global Resilience organization. This role is responsible for developing and implementing comprehensive crisis management capabilities that ensure Crowd Strike can effectively respond to and recover from disruptions, incidents, and crisis events through an all-hazards approach. This role helps manage the enterprise-wide crisis response framework, crisis team readiness, and response plan development and maintenance.

You will ensure leadership and response teams are prepared to effectively manage crisis situations through strategic planning, training, exercises, and continuous improvement initiatives. This position both supports and drives crisis management activities across the organization, collaborates with cross-functional response teams, and serves as a key advisor to leadership during crisis activations.

This role is open to candidates based remotely in Pacific or Mountain timezones within United States.

Primary Responsibilities:

• Crisis Management Program Leadership:
  Develop, implement, and maintain Crowd Strike's crisis management program, including response plans, procedures, and protocols that align with industry best practices and organizational needs

• Exercise Design & Facilitation:
  Design, facilitate, and evaluate crisis management exercises and simulations of increasing complexity to validate plans, build team capabilities, and identify improvement opportunities

• Crisis Response Leadership:
  Serve as, or provide direct support to, Incident Commander during crisis activations, providing leadership and coordination across response teams

• Training & Capability Development:
  Develop and deliver crisis management training programs for response team members and executives to ensure readiness and build organizational response capabilities

• After-Action Analysis:
  Conduct comprehensive after-action reviews following exercises and real-world incidents, tracking improvement actions through the corrective action program and ensuring lessons learned are incorporated into future planning

Secondary Responsibilities:

• Stakeholder Engagement:
  Build and maintain relationships with key stakeholders across the company to support cross-functional crisis response capabilities and ensure alignment with business objectives

• Program Integration:
  Support broader business continuity initiatives including business impact analysis and threat/hazard assessments to ensure alignment between crisis management and other resilience disciplines

• Continuous Improvement:
  Contribute to the continuous improvement of the company's overall resilience posture through regular program assessments and implementation of best practices

• Cross-Functional Collaboration:
  
  Partner closely with other teams including Information Security, Global Security, Corporate Communications, and Enterprise Risk Management to ensure coordinated response capabilities

• Subject Matter Expertise:
  Provide subject matter expertise on crisis management best practices to leadership and stakeholders across the organization

• Experience:
  
  8+ years of experience in crisis management, emergency management, or incident response, with demonstrated experience as an…