Payroll Tax Manager; North America

Position: Payroll Tax Manager (North America)
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* Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required
* Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity
* Expert knowledge of the business and operational functions supported
* Leads teams with multiple points of internal and external contact (may include direct contact with Customers)
* May manage over a diverse geographic jurisdiction
* May provide National support to business partners
* Work focus time horizon is generally medium to long term with moderate to high focus on strategic planning
* Requires expert process management knowledge and the risk profile for team processes supported; advanced knowledge in identifying, tracking and resolving gaps
* Oversees management of team requiring workforce to decision on acceptable level of risk - Moderate to High risk potential (loss/reputational) for functional area
* May act as highest point of team escalation for resolution and provides direction to resolve issues or escalate
* Involves regular contact with cross-functional teams across TDBG or external contacts and/or customers
* Undergraduate degree required
* 7+ years relevant experience required
* Excellent written and verbal communication skills
* Excellent ability to negotiate and influence, with the ability to exercise sound judgment in problem resolution and influencing decisions
* Proven experience in effective relationship management
* Must work well in a fast-paced and ambiguous environment with the ability to manage various tasks simultaneously and work with changing priorities
* People management experience required
* A broad knowledge of Human Resources policies and procedures
* Knowledge and experience with MS PowerPoint, Excel, Outlook, MS Word, etc.
* Excellent analytical and problem-solving skills
* Demonstrated planning and management skills
* Demonstrated project and process management skills
* Demonstrated ability to balance work load and align work to resources
* Ability to measure and analyze metrics required
* 5 year's Workday experience a must and ADP Smart Compliance experience highly preferred
* 5+ year's managing teams including remote workers
* Experience working for a large corporation with 5K+ employees
* Multi-corporation/multi-state payroll tax experience
* CPP or FPC certification required
* Contributes to the development of the business plan and operationalizes the plan and delivers on assigned service or functionality
* Ensures programs, policies and practices continue to meet business needs, comply with internal and external requirements, and align with business priorities
* Proactively identifies key business opportunities, researches and recommends enhancements/modifications, develops strategies to achieve recommendations and works closely with system support to execute and implement system upgrades/enhancements
* Provides expertise and coordinates implementation and testing of new processes, technologies or operating models in own area
* Meets department standards for productivity and efficiency and implements process improvement initiatives, executes on change, supporting adherence, tracking and realizing benefits
* Coordinates activities with partners in HR, Technology, Finance, Risk Management, etc.
* Ensures appropriate reporting and escalation of issues occurs based on risk profile
* Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct
* Coaches employees to deliver on the business service and operating model
* Maintains knowledge of end-to-end processes and internal/external partners and regulatory requirements
* Responsible for management of the overall team, providing both leadership and guidance
* Sets targets and objectives for the team, and delivers results
* Grows team expertise to align with business/enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value delivered
* Leads a high-performing team; provides on-going feedback and performance reviews, coaches and develops employees and ensures performance management activities are undertaken and completed for all employees
* Leads the process of setting performance objectives for the team; tracks, monitors and effectively addresses and/or rewards performance in a timely manner
* Manages employees in compliance with all human resources policies, procedures and guidelines of conduct
* Shares knowledge, information, skills, and subject matter expertise among the team and ensures the timely communication of issues and encourages good working relationships with other functions and teams
* Supports an environment where the team freely escalates business challenges; facilitates change…