Revenue Manager, Efficiency - Revenue Management

*** The location for this role is virtual/remote***

This is your chance to be part of a Revenue Management Consolidated Center (RMCC) that is offering owned, managed, and franchised Hilton hotels world-class revenue management talent and tools. As a Revenue Manager, you will report to the Assistant Director on the High Efficiency ACE model and support your hotel teams consistently grow market share and outperform competitors.

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:

• Go Hilton travel program: 110 nights of discounted travel with room rates as low as $40/night
• Hilton Shares:
  Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Paid parental leave for eligible Team Members, including partners and adoptive parents
• Mental health resources including free counseling through our Employee Assistance Program
• Paid Time Off (PTO)
• Learn more about the rest of our benefits ()

At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member’s career journey and at every level, both in our hotels and across corporate.

** Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.

Your role is important and below are some of the fundamental job duties that make your work unique.

• Oversee, organize, execute and communicate revenue strategies and performance at scale for a large portfolio. You will use Portfolio Revenue Management (PRM) and RMCC reports and tools to accomplish these goals for newly opened and existing hotels within the portfolio.
• Provide high-quality customer service for our hotel partners, addressing escalated questions and concerns. You will monitor and improve customer satisfaction and engagement utilizing CRM system and tools.
• Provide insights and discuss future targets relating to booking pace, performance statistics, and other hotel-specific goals. You will partner with Performance Support to implement related RMCC central actions.
• Validate the portfolio forecast and consider displacement for transient and group business by considering new Special Events and group opportunities in partnership with the hotel.
• Manage and support Sr. Revenue Specialists in the accomplishment of the High Efficiency team and portfolio goals. You will help develop Sr. Revenue Specialists through regular meetings and feedback.

• Coordinate and assist with departmental projects that support the RMCC-Americas, High Efficiency model and RMCC 2.0 objectives.
• You will develop constructive and cooperative working relationships with Revenue Analysts, Managers, Assistant Directors, Directors, and internal and external teams to achieve efficiencies and results

• Enact an appropriate Revenue Management strategy, including pricing for all portfolio hotels, and partner with the RMCC Performance Support and Platform Activation teams to use audit and new technology enhancements to maximize performance.
• Build a positive relationship within the RMCC and other revenue management partners as you help guide the growth and structure for Efficiency Models.
• Ensure alignment and trust with hotel teams, revenue management teams, and Hilton Commercial and Brand Performance teams on revenue strategies and pricing.

• Two (2) years of hotel Revenue Management experience
• In-depth knowledge of industry analytical reports such as STAR reports, occupancy-based reports, and shop reports
• Experience managing hotel Rates and Inventory and validating the forecast of hotel room revenue for weekly and monthly periods in GRO
• Demonstrated capability of analyzing and explaining statistical data to develop strategies and to generate actions
• Experience building trusted…