Director, Business Delivery - Pet Insurance; REMOTE

Position: Director, Business Delivery - Pet Insurance (REMOTE)
Location: California

* Lead a
** team of 6–10 associates** (mix of delivery leaders/analysts) with clear accountability for performance, development, and engagement.
* Operate as a
** hands-on delivery leader** – able to move between portfolio-level strategy and detailed execution, not a purely advisory role.
* Own the
** business delivery outcomes
** for a defined portfolio within Pet (profitability, regulatory/compliance, platform transformation, and growth initiatives).
* ** Proven track record
** of leading high-performing, multi-level teams (analysts, leads, and delivery managers) through complex change.
* Demonstrated ability to:  + Set
** clear expectations**, goals, and success measures.  + Provide
** direct, timely feedback** (positive and constructive) and hold associates accountable.  + Address
** underperformance
* * early and effectively, including coaching plans and, when needed, decisive personnel actions.
* Strong
** talent development mindset** – creates growth opportunities, builds bench strength, and actively mentors future leaders.
* Models
** calm under pressure**, resilience, and healthy challenge; sets the tone for urgency without chaos.

This role is
** not suitable
** for individuals without prior,
** successful
* * team leadership experience.
* Owns
** end-to-end delivery
** of a large, complex project/program portfolio (e.g., multi-million dollar initiatives, multi-quarter timelines, cross-functional dependencies).
* Demonstrated strength in:  +
** Prioritization and trade-offs
** across competing initiatives, with a clear link to strategy and value.  +
** Risk and issue management** – proactively identifies, communicates, and drives mitigation plans (not just reporting).  +
** Structured governance** – runs effective routines (status, RAID, stage gates) that drive decisions and progress.  +
** Follow-through** – closes the loop on decisions, actions, and commitments; avoids drift.
* Comfortable making
** sound decisions with imperfect information**, escalating appropriately and in a timely way.
* Proven experience partnering closely with
** Product, Technology, Operations, Data & Analytics, Finance and Marketing** (or similar) to deliver outcomes, not just artifacts.
* ** Crisp, transparent communicator and strong informer
** who can:  + Proactively keep their leader and senior stakeholders informed —
** no surprises
** on portfolio health, risks, or decisions.  + Synthesize complex portfolio health into clear, concise summaries for senior leaders.  + Tell a coherent “story” of
** risk, timeline, budget, and value
** in a way that drives action.  + Tailor communication for different audiences (executives, peers, delivery teams, external partners).
* ** Brings their leader along**:  + Establishes and maintains
** predictable, proactive feedback loops** (e.g., regular touchpoints, short written updates, early escalations).  + Closes the loop on actions and decisions, so leadership understands status, impacts, and asks.  + Surfaces issues early with options and recommendations, not just problems.
* Demonstrated
** executive presence**:  + Shows up prepared, on camera, and engaged in key meetings.  + Is willing and able to
** push back constructively**, raise concerns early, and influence direction.  + Represents the team and Pet professionally and confidently in cross-functional and executive forums.
* Strong written communication skills for
** executive-ready materials** (1-pagers, decks, RAID logs, decision memos, decision emails).
* ** Significant prior people leadership experience** (typically 5+ years) with direct accountability for team performance and development.
* Demonstrated success leading
** large, cross-functional portfolios
** or programs in a complex environment.
* Strong background in
** business delivery, process leadership, and continuous improvement** (Lean, Agile, or similar).
* Experience in
** financial services, insurance, or retirement solutions
** is a plus but not required; ability to learn domain quickly is essential.
* Proven ability to
** work independently, take initiative, and drive clarity
** in situations with ambiguity or limited direction.
* Humble, curious, eager to learn – and
**…