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Customer Success Mgr./ CSM

Remote Care Advocate Team Lead — Coaching & Quality

Remote / Online - Candidates ideally in
Honolulu, Honolulu County, Hawaii, 96814, USA
Listing for: ASM Research, An Accenture Federal Services Company
Remote/Work from Home position
Listed on 2026-02-21
Job specializations:
  • Management
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Salary/Wage Range or Industry Benchmark: 71300 - 85000 USD Yearly USD 71300.00 85000.00 YEAR
Job Description & How to Apply Below
A leading research firm is seeking a Care Advocate Supervisor to oversee daily operations and ensure team performance in a remote call center environment. The ideal candidate will have a Bachelor's degree, at least 3 years of call center experience, and strong coaching skills. Responsibilities include ensuring adherence to workflows, providing performance feedback, and monitoring call interactions. Offering a compensation range of $71,300-$85,000 based on skills and experience.

Applicants must be U.S. citizens and eligible for background checks.
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