Director of Member Services Job Miami Florida USA,Management

This prestigious global luxury hospitality network is seeking a Director of Member Services to oversee member engagement, program implementation, and regional operations for a luxury resort company. This strategic, hands-on role ensures that every member property maximizes the benefits of their membership while aligning regional needs with global initiatives. The ideal candidate is a relationship-focused leader, highly organized, and experienced in cross-functional collaboration, able to balance strategic oversight with operational execution.

Director of Member Services Benefits:

Competitive base salary up to $100,000 DOE
Health coverage (medical, dental, vision options)
Paid time off, increases with tenure
401K with company match
Employee discounts across member properties
Travel opportunities and global networking
Opportunity to represent a prestigious luxury hospitality brand and shape regional member experience

Director of Member Services Responsibilities:

Serve as the primary liaison between members in the delegation and global headquarters, ensuring alignment of regional and global objectives.
Ensure every member maximizes the value of their membership by promoting usage of all tools, services, and resources.
Collect and communicate member feedback to HQ to optimize services and programs for regional relevance.
Propose, coordinate, and implement an annual delegation action plan, managing the budget for initiatives in collaboration with the International Director of Member Services and the regional Delegate.
Organize regional meetings, including Delegation Meetings, Chefs Meetings, and Steering Committee sessions.
Support network development, including prospecting and onboarding of new members.
Collaborate with HR to provide recruitment support and establish partnerships with top hospitality universities and schools.
Work with Partnerships and Marketing teams to activate global relationships, identify new regional partners, and support promotional initiatives.
Produce editorial content and collaborate with the Publications Department on print, digital, and photo library materials.
Proofread regional-language communications and marketing materials.
Organize showcases, brand events, and other promotional activities as required
Prepare and distribute monthly delegation e-newsletters and provide bi-weekly updates to headquarters.

Director of Member Services Qualifications:

Minimum 5+ years of experience in hospitality or tourism, preferably within luxury hospitality.
Home-office-based remote position with significant travel up to 60% the first year
Strong interpersonal, communication, and relationship-building skills with the ability to engage senior-level clients and stakeholders.
Leadership presence and excellent presentation skills.
Highly organized with exceptional project management and time management abilities.
Ability to multitask, work independently, and collaborate effectively with global teams.
Proactive problem-solving aptitude and solution-oriented mindset.
Fluency in Spanish and English (written and spoken) is strongly preferred
Valid driving license required.
Passport Required for travel


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