Customer Success Manager

Why consider this job opportunity:

• Salary up to $120,000
• Opportunity for annual bonuses based on company profitability goals
• Comprehensive health, vision, and dental insurance options, along with flexible spending and health savings accounts
• Generous paid time off policy, including 19 days of PTO and additional volunteer days
• Tuition assistance program that covers up to $2,500 after two years of service
• Supportive remote work environment with a culture that prioritizes employee well-being

• Manage the service relationship for assigned customers, acting as the primary point of contact
• Oversee daily service operations to ensure high levels of customer satisfaction
• Monitor equipment performance and drive corrective actions while supporting service-based financial processes
• Lead regular customer engagement through reporting and performance reviews
• Collaborate with various teams to enhance overall service delivery

• 3-5 years of experience in service management or equivalent experience
• Bachelor’s degree in business or equivalent preferred
• Strong understanding of business management and service delivery processes
• Excellent communication and relationship management skills
• Proven ability to multitask and manage time effectively in a fast-paced environment

• Advanced analytical, problem-solving, and technical interpretation skills
• Solid knowledge of financial processes related to service management
• Experience in leading customer meetings and presentations
• Familiarity with preventative maintenance practices and equipment lifecycle management

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Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.