Director, Research REMOTE FROM

Overview

aytm (“Ask Your Target Market”) is hiring a Director, Research to join our growing Research Services department. This leadership role focuses on elevating the effectiveness and efficiency of our service delivery through expert research consultation, team leadership, and process improvement.

aytm delivers state-of-the-art insights automation technology and expert guidance that’s focused on providing answers for the customers of today, while evolving a platform that supports those curious about tomorrow. Advancing research with transparency and flexibility, aytm helps you connect to a community of people, optimize your products, positioning, and concepts, and get from idea to market faster. We have a world-class platform, top-tier customers, and a creative and energetic team.

• Consultation and supervision of project execution teams:
  Lead and supervise project execution teams to ensure research is designed and delivered with strategic precision, operational efficiency, and the highest quality standard.
• People leadership:
  Manage, mentor, train, and provide strategic guidance to Research Analysts and Research Managers, including resource allocation and project assignment.
• Operational excellence:
  In partnership with the Research Services leadership team, help resolve client escalations, support strategic planning and execution, and develop/manage process improvements rooted in Team KPIs to drive more effective and efficient performance and research execution.
• Client partnership:
  Partner directly with end clients to clarify research needs and recommend the optimal methodology and approach to deliver maximum impact through aytm.
• Thought leadership support:
  Partner with Marketing, Solutions Strategy as needed, to create content for conferences, social media, the aytm blog, and other channels.

The Director brings extensive market research consulting and execution experience to further strengthen the Research Services department. The ideal candidate has deep expertise in conducting quantitative research across numerous industries and a proven ability to lead quantitative market research projects of varying size and complexity (including multi-country studies and studies with advanced analytics).

• Consult on and lead full- and assisted-service quantitative market research projects across multiple methodologies for a diverse client base.
• Partner with Research Services leadership to develop and implement team goals, processes, and tools that improve team performance and project execution.
• Lead client consulting and research planning; supervise project execution teams through advising/coaching, providing constructive feedback on deliverables, and resolving client escalations.
• Manage, mentor, coach, and train Research Analysts and Research Managers.
• Oversee resource allocation and project assignment across the Research team.
• Collaborate with Solutions Strategy, Business Development, and Account Management to scope and bid projects based on client requests and RFPs.
• Act as a research knowledge resource/SME for internal partners including Solutions Strategy, Business Development, Account Management, Product Strategy & Development, and Marketing.

A work environment built around empathy, creativity, curiosity, organic growth and an abundance mindset. We’re a fun and vibrant group of people, dedicated to putting in the hard work to make a platform we are proud of, serving the needs of our clients with empathy, and making aytm an incredible place to work. We were awarded 2024 Inc 5000 Fastest-Growing Private Company and 2025 Inc Best Places to Work.…